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ROLA OUTSOURCINGU W ROZWOJU REGIONALNYM

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(2) . Economic and Regional Studies. –—†‹ƒ‘‘‹ œ‡‹‡‰‹‘ƒŽ‡

(3) ʹͲͺ͵Ǧ͵͹ʹͷ‘Ž—‡͹ǡ‘ǤͳǡʹͲͳͶ 

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(6) . . ™™™Ǥ‡”•Ǥ‡†—Ǥ’Ž. THE ROLE OF OUTSOURCING IN REGIONAL DEVELOPMENT. O. ROLA OUTSOURCINGU W ROZWOJU REGIONALNYM Katarzyna BudzyÑska ‹˜‡”•‹–›‘ˆ‹ˆ‡ ‹‡ ‡•‹—„Ž‹Ȁ‹™‡”•›–‡–”œ›”‘†‹ œ›™—„Ž‹‹‡. Summaryǣ ‘”‡ ƒ† ‘”‡ ‘’ƒ‹‡• –‘†ƒ› †‡ ‹†‡ –‘ ‘Ǧ –”ƒ – ‘—– •‘‡ ‘ˆ –Š‡ •‡ –‘”• ‘ˆ –Š‡‹” ‡–‡”’”‹•‡ –‘ –Š‡ ‘—–Ǧ •‹†‡ ‘’ƒ›‹‘”†‡”–‘‹ ”‡ƒ•‡‹–• ‘’‡–‹–‹˜‡‡••‹–Š‡ ƒ”‡–Ǥ —–•‘—” ‹‰ ‹• ˜‡”› ‘ˆ–‡ ƒ •–”ƒ–‡‰‹  †‡ ‹•‹‘ ˆ‘” ƒ ‘’ƒ›Ǥ

(7) ˆ‘—–•‘—” ‹‰‹• ƒ””‹‡†‘—–’”‘’‡”Ž›‹– ƒ ‘Ǧ •‹†‡”ƒ„Ž› ‘–”‹„—–‡–‘‹’”‘˜‡‡–‘ˆ–Š‡‘’‡”ƒ–‹‘ƒŽ‡ˆˆ‡ Ǧ –‹˜‡‡••‘ˆ–Š‡ ‘’ƒ›ǡƒ•‹–‡ƒ„Ž‡•‹––‘ˆ‘ —•‘–Š‡ ‘”‡ ‘’‡–‡ ‹‡•Ǥ‘‘’‡”ƒ–‹‘™‹–Š•— Š–Š‹”†Ǧ’ƒ”–‹‡•‹••ƒ‹†–‘ ‰‹˜‡ƒ‘’’‘”–—‹–›–‘—•‡—‹“—‡‘™ǦŠ‘™ǡ–‡ Š‘Ž‘‰›ƒ† ‘’‡–‡ ‹‡•Ǥ Š‡ ƒ‹ ‘ˆ –Š‹• ƒ”–‹ Ž‡ ‹• –‘ †‡–‡”‹‡ –Š‡ ‘–‹‘ ‘ˆ ‘—–Ǧ •‘—” ‹‰ƒ†‹–•ƒ†˜ƒ–ƒ‰‡•ƒ††‹•ƒ†˜ƒ–ƒ‰‡•‹ƒ’’Ž›‹‰ ƒƒŽ›•‹•‹–Š‡Ȁ•‡ –‘”‹–Š‡—„‡Ž•‹‡‘‹˜‘†‡•Š‹’Ǥ Š‹•ƒ”–‹ Ž‡’”‡•‡–••‡Ž‡ –‡† ‘’ƒ‹‡•ˆ”‘–Š‡Ȁ •‡ –‘”‹—„Ž‹ǤŠ‡•ƒ‹† ‹–›Šƒ•ƒ‘’’‘”–—‹–›–‘ƒ––”ƒ – ˆ‘”‡‹‰‹˜‡•–‡–•ˆ”‘–Š‡Ȁ•‡ –‘”‘™‹‰–‘–Š‡ ‘•– ‘’‡–‹–‹˜‡‡•• ƒ† ”‡Žƒ–‹˜‡Ž› Š‹‰Š “—ƒŽ‹–› ‘ˆ Š—ƒ ”‡•‘—” ‡•ǤŠ‡ ‹–›‘ˆ—„Ž‹•Š‘—Ž†ǡ‹ƒƒ’’”‘’”‹ƒ–‡™ƒ›ǡ ”‡ƒ–‡ƒ’‘”–ˆ‘Ž‹‘‘ˆ–Š‡‹˜‡•–‡–•”‡ƒŽ‹œ‡†‹–Š‡•‡ –‘”‘ˆ Ȁ–Šƒ–™‹ŽŽƒ––”ƒ –‹˜‡•–‘”•‹–Š‡•ƒ‹†•‡ –‘”Ǥ. Streszczenie: •’×Ï œ‡ä‹‡ ‘”ƒœ ™‹¸ ‡Œ ’”œ‡†•‹¸„‹‘”•–™ǡ ƒ„› œ™‹¸•œ›© •™‘Œ¦ ’”œ‡™ƒ‰¸ ‘—”‡ ›Œ¦ ƒ ”›—ǡ †‡ ›†—Œ‡•‹¸ƒ’”œ‡ƒœƒ‹‡œ‡™¸–”œ›ϐ‹”‘’‡™› Š †œ‹ƒÏי •™‘Œ‡Œ †œ‹ƒÏƒŽ‘ä ‹Ǥ ƒ”†œ‘ œ¸•–‘ ‘—–•‘—” ‹‰ Œ‡•– †Žƒϐ‹”›†‡ ›œŒ¦•–”ƒ–‡‰‹ œ¦Ǥ”ƒ™‹†Ï‘™‘’”œ‡’”‘™ƒ†œ‘‡ †œ‹ƒÏƒ‹ƒ‘—–•‘—” ‹‰‘™‡™œƒ œ›•–‘’‹—‘Ç’‘’”ƒǦ ™‹©‡ˆ‡–›™‘ä©‘’‡”ƒ ›Œ¦’”œ‡†•‹¸„‹‘”•–™ƒǡ’‘œ™ƒŽƒ•—Ǧ ’‹© •‹¸ ƒ Ž— œ‘™› Š ‘’‡–‡ Œƒ ŠǤ •’×ϒ”ƒ ƒ œ –ƒ‹‹ œ‡™¸–”œ›‹—•Ï—‰‘†ƒ™ ƒ‹†ƒŒ‡ œ¸•–‘‘ĂŽ‹™‘䩍‘”œ›Ǧ •–ƒ‹ƒœ—‹ƒŽ‡Œ™‹‡†œ›ǡ–‡ Š‘Ž‘‰‹‹‘”ƒœ‘’‡–‡ Œ‹Ǥ ƒ†ƒ‹‡ ƒ”–›—Ï— Œ‡•– ‘”‡äŽ‡‹‡ ’‘Œ¸ ‹ƒ ‘—–•‘—” ‹‰—ǡ Œ‡‰‘ œƒŽ‡– ‹ ™ƒ† ™ œƒ•–‘•‘™ƒ‹— ƒƒŽ‹œ› ™ •‡–‘”œ‡ Ȁ ™™‘Œ‡™×†œ–™‹‡Ž—„‡Ž•‹Ǥƒ”–›—Ž‡’”œ‡†•–ƒ™‹‘‘ ™›„”ƒ‡ ’”œ‡†•‹¸„‹‘”•–™ƒ †œ‹ƒÏƒŒ¦ ‡ ™ „”ƒĂ› Ȁ ™—„Ž‹‹‡Ǥ‹ƒ•–‘–‘ƒ•œƒ•¸’”œ› ‹¦‰¦©„‡œ’‘䔇†‹‡ ‹™‡•–› Œ‡ œƒ‰”ƒ‹ œ‡ œ •‡–‘”ƒ Ȁ †œ‹¸‹ ‘—Ǧ ”‡ ›Œ‘ä ‹ ‘•œ–‘™‡Œ ‘”ƒœ •–‘•—‘™‘ ™›•‘‹‡Œ Œƒ‘ä ‹ œƒ•‘„×™Ž—†œ‹ ŠǤ—„Ž‹’‘™‹‹‡‘†’‘™‹‡†‹‘œ„—†‘™ƒ© ’‘”–ˆ‘Ž‹‘ ”‡ƒŽ‹œ‘™ƒ› Š ‹™‡•–› Œ‹ Ȁǡ –×”‡ „¸†œ‹‡ ’”œ› ‹¦‰ƒ©‘™› Š‹™‡•–‘”×™™–›•‡–‘”œ‡Ǥ. Introduction. Ž‘„ƒŽ‹œƒ–‹‘ ‘ˆ –‘†ƒ›ǯ• ‡ ‘‘› ”‡ƒ–‡• ‡™ ŠƒŽŽ‡‰‡•Ǥ Šƒ– ‘‡ ƒ ‘„•‡”˜‡ ‘™ ‹• ‰”‘™‹‰ ‘‡ –‹‘•„‡–™‡‡‡ ‘‘‹‡•ǡŽ‹„‡”ƒŽ‹œƒ–‹‘ƒ† –”ƒ†‡ƒ”‡–•ǯ‹–‡‰”ƒ–‹‘ǡ ƒ’‹–ƒŽϐŽ‘™ǯ•†‡”‡‰—ŽƒǦ –‹‘ƒ†–‡ Š‘Ž‘‰‹ ƒŽƒ†˜ƒ ‡‡–™Š‹ Š‡ƒ„Ž‡• ”‡†— ‹‰–Š‡ ‘•–•‘ˆ ‘—‹ ƒ–‹‘ƒ†–”ƒ•’‘”–Ǥ Ž•‘ǡ ‡ ‘‘‹  ƒ –‹˜‹–› ‹• ‰‘˜‡”‡† „› †‹ˆˆ‡”‡– ”—Ž‡•Ǥ Ž‘„ƒŽ‹œƒ–‹‘ ‘ˆ ƒ –‹˜‹–› ƒ‹ˆ‡•–• ‹–•‡Žˆ ‹ –”ƒ•ˆ‡””‹‰ ‘ˆ –Š‡ ’”‘†— –‹‘ Šƒ”ƒ –‡”‹œ‡† ™‹–Š ƒ ‘•‹†‡”ƒ„Ž‡ƒ‘—–‘ˆŽƒ„‘”‘”•‡”˜‹ ‡• ‘‡ –Ǧ ‡† ™‹–Š –Š‡ „—•‹‡•• ’”‘ ‡••‡• –‘ ƒ› ’Žƒ ‡ ‹ –Š‡ ™‘”Ž†Ǥ ‘™‡” ‘•–• ‘ˆ ’”‘†— –‹‘ ‘ˆ–‡ ‘†‹–‹‘ –Š‡ Š‘‹ ‡‘ˆƒ’ƒ”–‹ —Žƒ”’Žƒ ‡ǤŠ‡‘”‡ƒ†‘”‡ •‡˜‡”‡ ‘’‡–‹–‹‘‘–Š‡™‘”Ž†ǯ•ƒ”‡–•Ž‡ƒ†•–‘ –Š‡ Šƒ‰‡ ‘ˆ Ž‘ ƒŽ‹œƒ–‹‘ ‘ˆ ’”‘†— –‹‘ ’”‘ ‡••‡• –Šƒ•–‘™Š‹ Š–Š‡ ‘’ƒ‹‡•ƒ›‹ ”‡ƒ•‡–Š‡‹” ‡ˆϐ‹ ‹‡ › ƒ† ‡ˆˆ‡ –‹˜‡‡•• ƒ† ”‡‹ˆ‘” ‡ –Š‡‹” ‘’‡–‹–‹˜‡’‘•‹–‹‘Ǥ ‘™‡˜‡”ǡ‹–Š‡ ‘—–”‹‡•Ž‹‡ –Š‡‘”–Š‡‡•–‡”—”‘’‡ƒ ‘—–”‹‡•‹–ƒ”‘—•Ǧ ‡•ƒš‹‡–›ƒ„‘—––Š‡ƒ‹–‡ƒ ‡‘ˆ’”‘†— –‹‘ƒ†. Wst¸p. Ž‘„ƒŽ‹œƒ Œƒ ™•’×Ï œ‡•‡Œ ‰‘•’‘†ƒ”‹ ’”‘™ƒ†œ‹ †‘ –™‘”œ‡‹ƒ ‘™› Š ™›œ™ƒÑǤ „‡ ‹‡ œƒ—™ƒĂ›© ‘Ѓ ”‘•¦ ‡ ’‘™‹¦œƒ‹ƒ ’‘‹¸†œ› ‰‘•’‘†ƒ”ƒǦ ‹ǡ Ž‹„‡”ƒŽ‹œƒ Œ¸ ‹ ‹–‡‰”ƒ Œ¸ ”›×™ Šƒ†Ž‘™› Šǡ †‡”‡‰—Žƒ Œ¸ ’”œ‡’Ï›™×™ ƒ’‹–ƒÏ‘™› Š ‘”ƒœ ’‘•–¸’ –‡ Š‘Ž‘‰‹ œ›ǡ –×”› —‘ĂŽ‹™‹ƒ ”‡†— Œ¸ ‘•œ–×™ ‘—‹ƒ Œ‹ ‹ –”ƒ•’‘”–—ǡ œ‹‡‹Ï› •‹¸ ”×™‹‡Ă ™ƒǦ ”—‹ ’”‘™ƒ†œ‡‹ƒ †œ‹ƒÏƒŽ‘ä ‹ ‰‘•’‘†ƒ” œ‡ŒǤ Ž‘Ǧ „ƒŽ‹œƒ Œƒ ƒ–›™‘ä ‹ ’”œ‡Œƒ™‹ƒ •‹¸ ’”œ‡‘•œ‡‹‡ ’”‘†— Œ‹ Šƒ”ƒ–‡”›œ—Œ¦ ‡Œ •‹¸ †—Ă›‹ ƒÏƒ†ƒ‹ ’”ƒ ›Ž—„—•Ï—‰œ™‹¦œƒ› Šœ’”‘ ‡•ƒ‹„‹œ‡•‘™›Ǧ ‹ †‘ †‘™‘Ž‡‰‘ ‹‡Œ• ƒ ƒ œ‹‡‹Ǥ œ¸•–‘ ™ƒ”—Ǧ ‹‡™›„‘”—†ƒ‡‰‘‹‡Œ• ƒ†œ‹ƒÏƒŽ‘ä ‹•¦‹Ă•œ‡ ‘•œ–› ™›–™ƒ”œƒ‹ƒǤ ‘”ƒœ ‘•–”œ‡Œ•œƒ ‘—”‡ Œƒ ƒ ”›ƒ Š 䙋ƒ–‘™› Š ’”‘™ƒ†œ‹ †‘ œ‹ƒ› Ž‘ƒǦ Ž‹œƒ Œ‹ ’”‘ ‡•×™ ’”‘†— ›Œ› Šǡ †œ‹¸‹ –×”‡Œ ϐ‹”› ‘‰¦ œ™‹¸•œ›© •™‘Œ¦ ™›†ƒŒ‘ä© ‹ ‡ˆ‡–›™‘ä© ‘”ƒœ ™œ‘ ‹© •™‘Œ¦ ’‘œ› Œ¸ ‘—”‡ ›Œ¦Ǥ ‡†Ǧ ƒ™’ƒÑ•–™ƒ Šǡ–ƒ‹ ŠŒƒ”ƒŒ‡—”‘’›ƒ Š‘†‹‡Œ Ž—„ǡ™›™‘Ï—Œ‡–‘‘„ƒ™›†‘–› œ¦ ‡—–”œ›ƒ‹ƒ. Key words:—•‹‡••”‘ ‡••—–•‘—” ‹‰ǡŠƒ”‡†‡”˜‹ ‡ ‡–‡”ǡ‘—–•‘—” ‹‰. SÏowa kluczowe: —•‹‡•• ”‘ ‡•• —–•‘—” ‹‰ǡ Šƒ”‡† ‡”˜‹ ‡‡–‡”ǡ‘—–•‘—” ‹‰. Address for corespondence: M.A. Katarzyna BudzyÑska, University of Life Sciences in Lublin, WydziaÏ AgrobioinĂynierii, Katedra Ekonomii i Zarz¦dzania, Akademicka St. 13, 20-950 Lublin, Poland, Phone: +48 81 461-00-61 wew. 154, e-mail: katarzyna.budzynska@up.lublin.pl; Full text PDF: www.ers.edu.pl; Open-access article. Copyright © Pope John Paul II State School of Higher Education in BiaÏa Podlaska, Sidorska 95/97, 21-500 BiaÏa Podlaska; Indexation: Index Copernicus Journal Master List ICV 2013: 6.73; Polish Ministry of Science and Higher Education 2013: 4 points.. ͷʹ.

(8) Š‡”‘Ž‡‘ˆ‘—–•‘—” ‹‰‹”‡‰‹‘ƒŽ†‡˜‡Ž‘’‡–. ’Žƒ ‡•‘ˆ‡’Ž‘›‡–‹–Š‡ ‘—–”›ȋŠ‡‹‹•–”› ‘ˆ  ‘‘› ʹͲͲ͹ȌǤ —–•‘—” ‹‰ ‹• ƒ ”‡•’‘•‡ –‘ ƒ Šƒ‰‹‰‡˜‹”‘‡–ƒ†‡™†‹”‡ –‹‘•‹ƒǦ ƒ‰‡‡–Ǥ Š‡ ’—”’‘•‡ ‘ˆ –Š‹• ƒ”–‹ Ž‡ ™ƒ• –‘ ƒƒŽ›œ‡ –Š‡ ‘’‘‡–•‘ˆ–Š‡‹˜‡•–‡–ƒ––”ƒ –‹˜‡‡••‘ˆ—Ǧ „Ž‹ˆ‘”–Š‡•‡ –‘”ȋ—•‹‡••”‘ ‡••—–•‘—” Ǧ ‹‰ȌȀȋŠƒ”‡†‡”˜‹ ‡‡–‡”ȌǤŠ‡‡›Ž‘ ƒ–‹‘ Š‘‹ ‡ ”‹–‡”‹ƒ‘ˆ‹˜‡•–‘”•Šƒ˜‡„‡‡’”‡•‡–Ǧ ‡†ƒ†ƒ••‡••‡†™‹–Š‹–Š‡ ‘ϐ‹‡•‘ˆ–Š‹•ƒ”–‹ Ž‡Ǥ Š‡•–—†›Šƒ•„‡‡„ƒ•‡†‘–Š‡•–ƒ–‹•–‹ †ƒ–ƒƒ† ‹ˆ‘”ƒ–‹‘ ‹ Ž—†‡† ‹ –Š‡ ”‡’‘”–• ‘ˆ ‘ŽŽ‹‡”•

(9) Ǧ –‡”ƒ–‹‘ƒŽ ‘’ƒ›Ǥ

(10) ˜‡•–‡– ƒ––”ƒ –‹˜‡‡•• ‘•‹•–• ‘ˆ •—„Œ‡ –‹˜‡ ƒ† ‘„Œ‡ –‹˜‡ ˆƒ –‘”•ǡ ™Š‹ Š ƒ”‡–Š‡ˆ‡ƒ–—”‡•‘ˆ–Š‡Ž‘ ƒ–‹‘ȋ‡Ǥ‰Ǥ ‘—‹ ƒ–‹˜‡ ƒ ‡••‹„‹Ž‹–›ǡ“—ƒŽ‹–›‘ˆŠ—ƒ”‡•‘—” ‡•ǡ”‡•‘—” ‡•ǡ ™‘” ‘•–• ‡– ǤȌǤ Š‡ †‡˜‡Ž‘’‡– ‘ˆ –Š‡  ƒ† •‡ –‘”‡–‡”’”‹•‡•ƒ†‡—’–Š‡”‡•‡ƒ” Š’”‘„Ǧ Ž‡ǤŠ‡‘„Œ‡ –‘ˆ–Š‡•–—†›™ƒ•–Š‡”‡‰‹‘ƒŽƒ”‡– ‹–Š‡ ‘–‡š–‘ˆ–Š‡•Šƒ”‡‘ˆ–Š‡•ƒ‹†•‡ –‘”Ǥ —†ƒǦ ‡–ƒŽŽ›ǡ–Š‡•–—†›Šƒ•„‡‡ ‘†— –‡†‹‘”†‡”–‘ ’”‡•‡––Š‡‹˜‡•–‡–ƒ––”ƒ –‹˜‡‡••‹ʹͲͳʹǤŠ‡ †ƒ–ƒ–ƒ‡ˆ”‘‘ ƒŽƒ–ƒƒ‘ˆ–Š‡‡–”ƒŽ–ƒǦ –‹•–‹ ƒŽˆϐ‹ ‡ƒ•‘ˆ–Š‡‡†‘ˆʹͲͳʹƒ†ʹͲͳͳǤ‹–‡”ƒǦ –—”‡‘–Š‡•—„Œ‡ –Šƒ•„‡‡”‡ˆ‡””‡†–‘„›•‡Ž‡ –‹‘ ‘ˆ–Š‡ˆƒ –‘”•–ƒ‡‹–‘ƒ ‘—–™Š‹Ž‡ƒ••‡••‹‰–Š‡ ‹˜‡•–‡–ƒ––”ƒ –‹˜‡‡••Ǥ.  

(11) ǡ‘͹ǡ”ͳǡʹͲͳͶǡ ‘Žƒ‘—–•‘—” ‹‰—™”‘œ™‘Œ—”‡‰‹‘ƒŽ›. †‘–› Š œƒ•‘™‡Œ’”‘†— Œ‹‘”ƒœ‹‡Œ• ’”ƒ ›™”ƒŒ— ȋ‹‹•–‡”•–™‘ ‘•’‘†ƒ”‹ ʹͲͲ͹ȌǤ †’‘™‹‡†œ‹¦ ƒ œ‹‡‹ƒŒ¦ ‡•‹¸™ƒ”—‹‘–‘ œ‡‹ƒ‘”ƒœˆ‘”—Œ¦ ‡•‹¸ ‘™‡‹‡”—‹™œƒ”œ¦†œƒ‹—Œ‡•–‘—–•‘—” ‹‰Ǥ ‡Ž‡ ‹‹‡Œ•œ‡‰‘ ‘’”ƒ ‘™ƒ‹ƒ „›Ïƒ ƒƒŽ‹œƒ ™›„”ƒ› Š •Ïƒ†‘™› Š ƒ–”ƒ ›Œ‘ä ‹ ‹™‡•–› ›ŒǦ ‡Œ —„Ž‹ƒ †Žƒ •‡–‘”ƒ  ȋ‡–”ƒ œ‡™¸–”œ‡Œ ‘„•Ï—‰‹ „‹œ‡•—Ȍ Ȁ ȋ‡–”ƒ —•Ï—‰ ™•’׎› ŠȌǤ ”ƒƒ Šƒ”–›—Ï—’”œ‡†•–ƒ™‹‘‡‹‘ ‡‹‘‡„›Ï› ”›–‡”‹ƒ Ž— œ‘™‡ †Žƒ ‹™‡•–‘”×™  ‘ ™›„‘”œ‡ Ž‘ƒŽ‹œƒ Œ‹Ǥ ƒ†ƒ‹ƒ ‘’ƒ”–‡ „›Ï› ƒ †ƒ› Š •–ƒ–›Ǧ •–› œ› Š‘”ƒœ‹ˆ‘”ƒ Œ‹†‘•–¸’› Š™”ƒ’‘”–ƒ Š ϐ‹”›‘ŽŽ‹‡”•

(12) –‡”ƒ–‹‘ƒŽǤƒƒ–”ƒ ›Œ‘ä©‹™‡Ǧ •–› ›Œ¦•Ïƒ†ƒŒ¦•‹¸ œ›‹‹•—„‹‡–›™‡‹‘„‹‡Ǧ –›™‡ǡ –×”‡ •¦ ‡ Šƒ‹ ‹‡Œ• ƒ ȋ’Ǥ †‘•–¸’‘ä© ‘—‹ƒ ›Œƒǡ Œƒ‘ä© ƒ’‹–ƒÏ— Ž—†œ‹‡‰‘ǡ œƒ•‘„›ǡ ‘•œ–›’”ƒ ›‹–†ǤȌǤ”‘„Ž‡‡„ƒ†ƒ™ œ›„›Ï”‘œǦ ™×Œ ϐ‹” •‡–‘”ƒ  ‘”ƒœ Ǥ ƒ–‘‹ƒ•– ’”œ‡†Ǧ ‹‘–‡ „ƒ†ƒÑ „›Ï ”›‡ ”‡‰‹‘ƒŽ› ™ ƒ•’‡ ‹‡ —†œ‹ƒÏ— –‡‰‘ •‡–‘”ƒǤ ƒ•ƒ†‹ œ‘ „ƒ†ƒ‹‡ ’”‘™ƒǦ †œ‘‡„›Ï‘†Žƒ’”œ‡†•–ƒ™‹‡‹ƒƒ–”ƒ ›Œ‘ä ‹‹™‡Ǧ •–› ›Œ‡Œ ™ ʹͲͳʹ ”‘—Ǥ ƒ‡ ’‘ Š‘†œ¦ ‡ œ ƒ— ƒ› Š ‡‰‹‘ƒŽ› Š  ’”œ‡†•–ƒ™‹ƒŒ¦ •–ƒ ƒ ‘‹‡  ʹͲͳʹ ‹ ʹͲͳͳ ”‘—Ǥ ”œ› †‘„‘”œ‡ œ›‹×™ „”ƒ› Š’‘†—™ƒ‰¸’”œ›‘ ‡‹‡ƒ–”ƒ ›Œ‘ä ‹‹™‡Ǧ •–› ›Œ‡Œ ’‘•Ï—Ă‘‘ •‹¸ ™‹‘•ƒ‹ ™›‹ƒŒ¦ ›‹ œƒƒŽ‹œ›Ž‹–‡”ƒ–—”›’”œ‡†‹‘–—Ǥ. Table 1.‡Ž‡ –‡††‡ϐ‹‹–‹‘•‘ˆ‘—–•‘—” ‹‰ Tabela 1.›„”ƒ‡†‡ϐ‹‹ Œ‡‘—–•‘—” ‹‰. Autor / Author Ǥ”‘ ‹. Ǥ Ǥ‘™‡”‹‹Ǥ Ǥ Ǥ ”‡ƒ˜‡”

(13)

(14) Ǥ‘–Š‡”›. Definicja / Definition —–•‘—” ‹‰†‡ϐ‹‹‘™ƒ›„›™ƒœƒœ™› œƒŒŒƒ‘’”œ‡†•‹¸™œ‹¸ ‹‡’‘Ž‡‰ƒŒ¦ ‡ƒ™›Ǧ †œ‹‡Ž‡‹—œ‡•–”—–—”›‘”‰ƒ‹œƒ ›Œ‡Œ’”œ‡†•‹¸„‹‘”•–™ƒƒ ‹‡”œ›•–‡‰‘”‡ƒŽ‹œ‘™ƒǦ › Š’”œ‡œ‹‡ˆ— Œ‹‹’”œ‡ƒœƒ‹‡‹ Š†‘”‡ƒŽ‹œƒ Œ‹‹›’‘†‹‘–‘‰‘•’‘†ƒ”Ǧ œ›ȋ”‘ ‹ʹͲͲͳȌǤ Outsourcing is usually defined as an action consisting in selecting out the functions of the parent company’s organizational structure and transferring them to other economic entity (Trocki 2001). —–•‘—” ‹‰–‘œŽ‡ ƒ‹‡’”ƒ ›ƒœ‡™¦–”œǡ œ›Ž‹‘—äǡ–‘œƒŒ†—Œ‡•‹¸’‘œƒ‘”‰ƒǦ ‹œƒ Œ¦ȋ‘™‡”‹‹ǤǡʹͲͳͲȌǤ Outsourcing is contracting out the tasks to someone from outside if the organization. (Power et al., 2010) —–•‘—” ‹‰‘”‡äŽƒŒƒ‘–”ƒ•ˆ‡”™‡™¸–”œ› Š‘„•œƒ”×™†œ‹ƒÏƒŽ‘ä ‹’”œ‡†•‹¸Ǧ „‹‘”•–™ƒ ‘”ƒœ ’”ƒ™ †‡ ›œ›Œ› Š †‘ †›•’‘œ› Œ‹ œ‡™¸–”œ› Š Œ‡†‘•–‡ ƒ œƒ•ƒǦ †œ‹‡‘–”ƒ–—ȋ‘’ œ›Ñ•‹ʹͲͳͲȌǤ Outsourcing is defined as contracting out of the internal areas of company’s activity and rights to take make decisions to the external entities. (KopczyÑski 2010). ‹‡”ׄ–‡‰‘ǡŒ‡äŽ‹‘Ѓ—’‹©–‘‘Ç„›©ƒŒ’”‘•–•œƒ†‡ϐ‹‹ Œƒ‘—–•‘—” ‹‰—Ǥ ‡†Ǧ ƒŒ‡•––‘’”ƒ™‹†Ï‘™‡–›Ž‘™–‡†›ǡ‰†›ƒ•œ’‡™‘ä©ǡǐ‹‡•–”ƒ ‹•œ—‹‡Œ¸–‘Ǧ ä ‹Ž—„•–”ƒ–‡‰‹ œ¦’”œ‡™ƒ‰¸Ǥ‹‡‘Ѓ‘—–•‘—” ‘™ƒ©’‘†•–ƒ™‘™‡Œ†œ‹ƒÏƒŽ‘ä ‹ ȋ‘–Š‡”›ͳͻͻͺȌǤ Don’t do it if you can buy it- this may be the simplest definiton of outsourcing. However, it is only valid if you are sure that you will not lose neither skills nor strategic advantage. One cannot outsource a core competence. (Rothery 1998).. ͷ͵.

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(16) ǡ‘ŽǤ͹ǡ‘ͳǡʹͲͳͶǡ Š‡”‘Ž‡‘ˆ‘—–•‘—” ‹‰‹”‡‰‹‘ƒŽ†‡˜‡Ž‘’‡– Autor / Author Šƒ•‡‹‹Ǥ. ǤǤƒˆ‘”† ‹ Ǥƒ”•ƒ Ǥ Ǥ‘”œ‡‹‘™•‹. ǤǤ ”—†œ‹‡™•‹. ǤǤ ‡›™‘‘†. Definicja / Definition œ‹ƒÏƒ‹‡ ’‘Ž‡‰ƒŒ¦ ‡ ƒ ’”œ‡‘•œ‡‹— Œƒ‹‡Œä œ ™‡™¸–”œ› Š †œ‹ƒÏƒŽ‘ä ‹ ϐ‹”› ‹ ‘„‘™‹¦œ×™ †‡ ›œŒ‹ †‘ œ‡™¸–”œ› Š †‘•–ƒ™ י ȋ Š‹‡†‡”Œƒ•ǡ — ™‡‹Ž‡”ǡ ʹͲͲͶȌǤ It is a process consisting in transferring some of the internal activity of the company and its obligations of making decisions to the external suppliers. (Schniederjans, Zuckweiler, 2004). —–•‘—” ‹‰ Œ‡•– ‘”‡äŽƒ› Œƒ‘ œ†‘„›™ƒ‹‡ ’”‘†—–— Ž—„ —•Ï—‰ œ‡ Ā”׆‡Ïǡ –×”‡ œƒŒ†—Œ¦•‹¸ƒœ‡™¦–”œ‘”‰ƒ‹œƒ Œ‹Ǥ Outsourcing is defined as acquiring a product or services from the sources that find themselves outside the organization. —–•‘—” ‹‰ Œ‡•– œƒ”œ¦†œƒ‹‡ ™›†œ‹‡Ž‘› Š œ‡ •–”—–—”› ‘”‰ƒ‹œƒ ›Œ‡Œ ’”œ‡†Ǧ •‹¸„‹‘”•–™ƒ ˆ— Œ‹ǡ –×”‡ •¦ ’”œ‡ƒœ›™ƒ‡ ‹‡Œ ϐ‹”‹‡ǡ œƒ•‡ ’”œ‡†•‹¸„‹‘” › —–™‘”œ‘‡—™›Ï¦ œ‹‡†Žƒ–‡‰‘ ‡Ž—Ž—„–‡Ă‘•‘„‘ϐ‹œ› œ›ƒœƒ•ƒ†œ‹‡—×™ ›™‹Ž‘Ǧ’”ƒ™› Šȋ‘”œ‡‹‘™•‹ʹͲͳͲȌǤ Outsourcing is managing the functions selected out for the organizational structure. They are transferred to another company, sometimes to an entrepreneur that has been brought into being for that sole purpose or a natural legal person on the basis of civil law agreement. (Korzeniowski 2010). ϑ™‘Ƿ—–•‘—” ‹‰dz’‘ Š‘†œ‹œŒ¸œ›ƒƒ‰‹‡Ž•‹‡‰‘‹Œ‡•–•”×–‡™›”ƒĂ‡‹ƒ‘—–Ǧ •‹†‡Ǧ”‡•‘—” ‡Ǧ—•‹‰ ‘ ‘œƒ œƒ †‘•Ï‘™‹‡ǣ ‘”œ›•–ƒ‹‡ œ‡ Ā”׆‡Ï œ‡™¸–”œ› ŠǤ †’‘™‹‡†‹ƒ‹™›”ƒœ—Ƿ—–•‘—” ‹‰dz‘‰¦„›©–‡”‹›Ƿ™›†œ‹‡Ž‡‹‡dzŽ—„Ƿ™›Ǧ ‘†”¸„‹‡‹‡dzǤ ‡‰‘‹•–‘–¦Œ‡•–’”œ‡ƒœ›™ƒ‹‡”‡ƒŽ‹œƒ Œ‹œƒ†ƒÑǡˆ— Œ‹’”‘ ‡•×™ϐ‹”Ǧ ‹‡ȋŽ—„ϐ‹”‘Ȍœ‡™¸–”œ‡Œǡ•’‡ ŒƒŽ‹œ—Œ¦ ‡Œ•‹¸™†ƒ‡Œ†œ‹‡†œ‹‹‡ȋ ”—†œ‹‡™•‹ ʹͲͲͶ). The word ‘outsourcing’ has its roots in the English language and it is an abbreviation of the name outside-resource-using. „Selecting out” or “contracting out” can be the substitute of the word “outsourcing”. Its main function is transferring the realization of tasks to the to another company that specialized in a given field (Grudziewski 2004). —–•‘—” ‹‰ Œ‡•– –‘ ’”œ‡‹‡•‹‡‹‡ Œ‡†‡Œ Ž—„ ™‹‡Ž— ˆ— Œ‹ „‹œ‡•‘™› Šǡ ƒ –ƒĂ‡ œ™‹¦œƒ‡œ‹ƒ–›™ƒǡ†‘œ‡™¸–”œ‡‰‘†‘•–ƒ™ ›Ž—„—•Ï—‰‘†ƒ™ ›ǡ–×”›‘ˆ‡”—Œ‡ —•Ï—‰‹†Žƒ‘”‡äŽ‘‡‰‘†œ‹ƒÏƒ‹ƒ™†ƒ›‘”‡•‹‡ œƒ•—‘”ƒœ‹•‹‡’”ƒ™†‘’‘†‘„Ǧ ‹‡™›™ƒŽ‹ϐ‹‘™ƒ› ‡¸ȋ ‡›™‘‘†ʹͲͲͳȌǤ Outsourcing is about transferring of one or more business functions and of the assets connected with it to the third-party providers or service providers who offer services for a given activity in a given period of time and for a low price. (Heywood 2001).. ‘—” ‡ǣ‘™ƒƒŽ›•‹• }”׆ϑǣ’”ƒ ‘™ƒ‹‡™Ïƒ•‡. Outsourcing: its nature and form —–•‘—” ‹‰ ƒ• „—•‹‡•• ’”ƒ –‹ ‡ ‹• ™‹†‡•’”‡ƒ† ‹ ƒŽ‘•– ‡˜‡”› ϐ‹‡Ž†Ǥ ‘’ƒ‹‡• ‡’Ž‘› –Š‡ ‘—–Ǧ •‘—” ‹‰‘†‡Ž–‘ ƒ””›‘—––Š‡ˆ‘ŽŽ‘™‹‰ˆ— –‹‘•ǣ ƒ”‡–‹‰ǡŠ—ƒ”‡•‘—” ‡•ƒƒ‰‡‡–ǡϐ‹ƒ ‡ǡ ƒ ‘—–‹‰ǡ ‡™ •‘ˆ–™ƒ”‡ †‡˜‡Ž‘’‡–ǡ †‡˜‡Ž‘’Ǧ ‡– ƒ† •–—†› ‘ ‹‘˜ƒ–‹˜‡ •‘Ž—–‹‘• ȋ‘™‡” ʹͲͳͲȌǤŠ‡”‡ƒ”‡˜ƒ”‹‘—•†‡ϐ‹‹–‹‘•‘ˆ‘—–•‘—” ‹‰ ‹–Š‡”‡ˆ‡”‡ ‡„‘‘•ȋƒ„Ž‡ͳȌǤ

(17) – ƒ„‡†‡†— ‡†ˆ”‘–Š‡•‡†‡ϐ‹‹–‹‘•–Šƒ–ƒ†‡Ǧ ‹•‹‘ ‘ ‡”‹‰‘—–•‘—” ‹‰‹•–”‡ƒ–‡†ƒ••–”ƒ–‡‰‹  ƒ† ‘•‹•–•‹–”ƒ•ˆ‡””‹‰–Š‡”‡•’‘•‹„‹Ž‹–›ˆ‘”–Š‡ –ƒ••–‘–Š‡‘—–•‹†‡•‡”˜‹ ‡’”‘˜‹†‡”ǤŠ‡•‡–ƒ••ƒ”‡ ‹’‘”–ƒ–ˆ‘”–Š‡‘”‰ƒ‹œƒ–‹‘ƒ†™‡”‡’”‡˜‹‘—•Ž› Šƒ†Ž‡†‹Š‘—•‡ȋ‹•’‡”•ƒǦƒ”‘ч–ƒŽǤǡʹͲͳͳȌǤ Š‡ ƒ†˜ƒ–ƒ‰‡ ‘ˆ ‘—–•‘—” ‹‰ ‹• –Š‡ ˆƒ – –Šƒ– –Š‡ ‘’ƒ›–Šƒ– ‘‹••‹‘•–Š‡–ƒ•ƒ›ˆ‘ —• ‘–Š‡ ‘”‡ƒ –‹˜‹–›Ǥ‘‰Ǧ–‡”ƒ†•–ƒ„Ž‡„—•‹‡•• ‘‘’‡”ƒ–‹‘‹•‡–‡”‡†‹–‘„‡–™‡‡–Š‡ ‘’ƒ‹‡•Ǣ. ͷͶ. ‘Žƒ‘—–•‘—” ‹‰—™”‘œ™‘Œ—”‡‰‹‘ƒŽ›. Istota i formy outsourcingu —–•‘—” ‹‰Œƒ‘’”ƒ–›ƒ„‹œ‡•‘™ƒŒ‡•–”‘œ’‘Ǧ ™•œ‡ Š‹‘› ‘„‡ ‹‡ ’”ƒ™‹‡ ƒ ƒĂ†› ‘„•œƒ”œ‡Ǥ ”œ‡†•‹¸„‹‘”•–™ƒ ‘††ƒŒ¦ •™‘Œ‡ †œ‹ƒÏƒ‹ƒ œ‡™¸–”œǦ › ‘’‡”ƒ–‘”‘ œ –ƒ‹ Š œƒ”‡•×™ Œƒǣ ƒ”‡–‹‰ǡ œƒ”œ¦†œƒ‹‡ƒ†”ƒ‹ǡϐ‹ƒ•‡ǡ•‹¸‰‘™‘ä©ǡ’”ƒ ‡ƒ† ‘™› ‘’”‘‰”ƒ‘™ƒ‹‡ǡ „ƒ†ƒ‹ƒ ‹ ”‘œ™×Œ ‹‘Ǧ ™ƒ ›Œ› Š ”‘œ™‹¦œƒÑ ȋ‘™‡” ʹͲͳͲȌǤ  Ž‹–‡”ƒ–—”œ‡ ‘Ѓ•’‘–ƒ©”×Ї†‡ϐ‹‹ Œ‡‘—–•‘—” ‹‰—ȋ–ƒ„ǤͳȌǤ ‘Ѓœ‹ Š™›™‹‘•‘™ƒ©ǡdž‡ ›œŒƒ†‘–› œ¦ ƒ ‘—–•‘—” ‹‰—Œ‡•––”ƒ–‘™ƒƒŒƒ‘•–”ƒ–‡‰‹ œƒ‹’‘Ǧ Ž‡‰ƒƒ’”œ‡‹‡•‹‡‹—‘†’‘™‹‡†œ‹ƒŽ‘ä ‹œƒ”‡ƒŽ‹œƒ Œ¸ ™ƒĂ› Š†Žƒ‘”‰ƒ‹œƒ Œ‹†œ‹ƒÏƒÑǡ–×”‡„›Ï›™›‘›Ǧ ™ƒ‡’”œ‡œ‹¦™‡™Ïƒ•›œƒ”‡•‹‡†‘œ‡™¸–”œ‡Ǧ ‰‘—•Ï—‰‘†ƒ™ ›ȋ‹•’‡”•ƒǦƒ”‘Ñ‹‹ǤǡʹͲͳͳȌǤ ƒŽ‡–¦‘—–•‘—” ‹‰—Œ‡•––‘ǡÇ’”œ‡†•‹¸„‹‘”•–™‘ œŽ‡ ƒŒ¦ ‡ ‘Ç •—’‹© •‹¸ ƒ ’‘†•–ƒ™‘™‡Œ †œ‹ƒÏƒŽǦ ‘ä ‹ǡ ƒ™‹¦œ›™ƒƒ Œ‡•– †Ï—‰‘–‡”‹‘™ƒ ‹ •–ƒÏƒ ™•’×ϒ”ƒ ƒ „‹œ‡•‘™ƒ ’‘‹¸†œ› ϐ‹”ƒ‹ǡ ‰†œ‹‡.

(18) Š‡”‘Ž‡‘ˆ‘—–•‘—” ‹‰‹”‡‰‹‘ƒŽ†‡˜‡Ž‘’‡–. ‘‡ ‘ˆ –Š‡ ‘’ƒ‹‡• ‹• ‘„Ž‹‰‡† –‘ ’—” Šƒ•‡ ’”‘†Ǧ — –• ‘” •‡”˜‹ ‡• –Šƒ– ™‡”‡ ’”‡˜‹‘—•Ž› Šƒ†Ž‡† ‹ Š‘—•‡ȋϑ•ʹͲͳͲȌǤ —–•‘—” ‹‰Ž‡–•–Š‡ ‘’ƒ›‹ ”‡ƒ•‡‹–•ϐŽ‡š‹Ǧ „‹Ž‹–›ƒ†‰‹˜‡•‹–ƒ ‡••–‘–Š‡Žƒ•–•–‡ Š‘Ž‘‰›ǤŠ‡ ”‹• ‘‡ –‡†™‹–Š‘—–†ƒ–‡†–‡ Š‘Ž‘‰›ˆƒŽŽ•–‘–Š‡ •‡”˜‹ ‡ ’”‘˜‹†‡”Ǥ Š‡ ‹˜‡•–‡– ‹ ƒ••‡–• ‡‡†‡† –‘ ’”‘†— ‡ –Š‡ ’”‘†— – ‘” –‘ ’‡”ˆ‘” •‡”˜‹ ‡• ‹• — Š— Š Š‡ƒ’‡”Ǥ—–•‘—” ‹‰Šƒ•‹–•†‹•ƒ†˜ƒǦ –ƒ‰‡• ȋƒ„ǤʹȌ –Šƒ– ƒ”‡ –‘ „‡ ‘–‹ ‡† ‘ –Š‡ •‹†‡ ‘ˆ –Š‡ Ž‹‡– ƒ• ™‡ŽŽ ƒ• ‘ –Š‡ •‹†‡ ‘ˆ –Š‡ ‘–”ƒ –‘”Ǥ Š‡ ™‹ŽŽ‹‰‡•• –‘ ”‡†— ‡ –‘‘ — Š ‘•–• ƒ› „‡ǡ ‘ –Š‡ ‘‡ Šƒ† ƒ ƒ†˜ƒ–ƒ‰‡ ‘ˆ ‘—–•‘—” ‹‰ „—–ǡ ‘–Š‡‘–Š‡”Šƒ†ǡ–‘‘— Š’”‡••—”‡‘–Š‡‹Ǧ ‹‹œƒ–‹‘ ‘ˆ ‘•–• ƒ› ƒ‡ –Š‡ ‘–”ƒ –‘” ™‘” ‘–Š‡‡†‰‡‘ˆ’”‘ϐ‹–ƒ„‹Ž‹–›™Š‹ Šƒ›‹ϐŽ—‡ ‡–Š‡ “—ƒŽ‹–›‘ˆ–Š‡’”‘Œ‡ –‹•‘‡™ƒ›Ǥ

(19) –Šƒ’’‡•–Šƒ– –Š‹”†’ƒ”–‹‡•Šƒ˜‡‘’”‘ˆ‡••‹‘ƒŽ„ƒ ‰”‘—†ǡŠƒ˜‡ ‘ ’”‘’‡”Ž› –”ƒ‹‡† •–ƒˆˆ ‘” Šƒ˜‡ ‘ ‡š’‡”‹‡ ‡ ‹ ƒ””›‹‰‘—––Š‡‘ˆˆ‡”‡†’”‘†— –•ȋ‡‰–••‘‡–ƒŽǡ ʹͲͲͺȌǤŠ‡‘”‰ƒ‹œƒ–‹‘•–Šƒ–†‡ ‹†‡–‘‡’Ž‘›‘—–Ǧ •‘—” ‹‰ƒ›Ž‘•‡‹’‘”–ƒ––‡ Š‘Ž‘‰‹‡•ƒ†“—ƒŽǦ ‹ϐ‹ ƒ–‹‘• –Šƒ– ƒ”‡ ’ƒ”– ‘ˆ –Š‡‹” ƒ••‡–•Ǥ Š‹• ‹• ™Š› –Š‡ ‘’ƒ‹‡•‘ˆ–‡–”›–‘ ‘—–‡”ƒ –•— Š–Š”‡ƒ–• ƒ†•—’‡”˜‹•‡–Š‡‘•– ”— ‹ƒŽ’”‘Œ‡ –•ƒ†‘’‡”ƒǦ –‹‘•Ǣ–Š‡›ƒŽ•‘–”›–‘ƒƒŽ›œ‡ —””‡–‡š’‡ –ƒ–‹‘• ‘ˆ Ž‹‡–•™Š‡‹– ‘‡•–‘•ƒ–‹•ˆ›‹‰–Š‡‡‡†•ȋ‘Ǧ œƒ”–Š‹‹ǤǡʹͲͲ͹ȌǤ Table 2. †˜ƒ–ƒ‰‡•ƒ††‹•ƒ†˜ƒ–ƒ‰‡•‘ˆ‘—–•‘—” ‹‰ Tabela 2.ƒŽ‡–›‹™ƒ†›‘—–•‘—” ‹‰—. Zalety / Advantages ‡†— Œƒ‘”ƒœ‘–”‘Žƒ‘•œ–×™‘’‡”ƒ ›Œ› Š Reduction and supervision of operational costs.  

(20) ǡ‘͹ǡ”ͳǡʹͲͳͶǡ ‘Žƒ‘—–•‘—” ‹‰—™”‘œ™‘Œ—”‡‰‹‘ƒŽ›. Œ‡†ƒœ‹ ŠŒ‡•–œ‘„‘™‹¦œƒƒ†‘œƒ—’—‘†’ƒ”–‡Ǧ ”ƒ ’”‘†—–×™ Ž—„ —•Ï—‰ǡ –×”‡ ™ œ‡ä‹‡Œ „›Ï› ™›Ǧ –™ƒ”œƒ‡™‡™Ïƒ•›œƒ”‡•‹‡ȋϑ•ʹͲͳͲȌǤ —–•‘—” ‹‰’‘œ™ƒŽƒ’”œ‡†•‹¸„‹‘”•–™—ƒœ™‹¸Ǧ •œ‡‹‡‡Žƒ•–› œ‘ä ‹‘”ƒœ†ƒŒ‡—†‘•–¸’†‘ƒŒ‘™Ǧ •œ› Š –‡ Š‘Ž‘‰‹‹Ǥ ›œ›‘ œ™‹¦œƒ‡ œ‡ •–ƒ”œ‡‹‡ •‹¸ –‡ Š‘Ž‘‰‹‹ •’ƒ†ƒ ƒ „ƒ”‹ —•Ï—‰‘†ƒ™ › ‘—–•‘Ǧ —” ‹‰‘™‡‰‘Ǥ

(21) ™‡•–› Œ‡ ™ ƒ–›™ƒ ’‘–”œ‡„‡ †‘ ™›’”‘†—‘™ƒ‹ƒ’”‘†—–—Ž—„™›‘ƒ‹ƒ—•Ï—‰‹•¦ œ†‡ ›†‘™ƒ‹‡‹Ă•œ‡Ǥ—–•‘—” ‹‰ƒ”×™‹‡Ă™ƒ†› ȋ–ƒ„ǤʹȌǡ–×”‡™›•–¸’—Œ¦œƒ”×™‘’‘•–”‘‹‡’”œ‡†•‹¸Ǧ „‹‘”•–™ƒ‘††ƒŒ¦ ‡‰‘‹‡–×”‡•™‘Œ‡ œ›‘ä ‹ϐ‹”‹‡ œ‡™¸–”œ‡ŒǡŒƒ”×™‹‡Ă‹’‘•–”‘‹‡‘”‰ƒ‹œƒ Œ‹œ‡Ǧ ™¸–”œ‡ŒǤƒ’”œ›Ïƒ†‘Ѓ’‘†ƒ© Š¸©œ„›–†—ÇŒ ”‡†— Œ‹‘•œ–×™ǡ–×”ƒœŒ‡†‡Œ•–”‘›Œ‡•–œƒŽ‡–¦™›Ǧ ‘”œ›•–ƒ‹ƒ‘—–•‘—” ‹‰—ǡƒŽ‡œ„›–†—Ă›ƒ ‹•ƒ‹ Š œ‹‹ƒŽ‹œ‘™ƒ‹‡ ‘Ç ’”œ› œ›‹© •‹¸ †‘ †œ‹ƒÏƒ‹ƒ ™›‘ƒ™ › ƒ ‰”ƒ‹ › ‘’σ ƒŽ‘ä ‹ǡ ‘ ‘Ç ™’Ï›Ǧ ¦© ƒ Œƒ‘ä© ’”‘Œ‡–—Ǥ ›™ƒǡ Ç ’”œ‡†•‹¸„‹‘”•–™ƒ ’”‘’‘—Œ¦ ‡ •™‘Œ‡ —•Ï—‰‹ ‹‡ ƒŒ¦ ‘†’‘™‹‡†‹‡‰‘ ’”œ›‰‘–‘™ƒ‹ƒ‡”›–‘”› œ‡‰‘ǡ‹‡†›•’‘—Œ¦‘†’‘Ǧ ™‹‡†‹‘™›•œ‘Ž‘¦ƒ†”¦Ž—„–‡Ă‹‡’‘•‹ƒ†ƒŒ¦’”ƒǦ –›‹™’”œ‡’”‘™ƒ†œƒ‹—’”‘Œ‡–×™ǡ–×”‡œƒŒ†—Œ¦•‹¸ ™‹ Š‘ˆ‡” ‹‡ȋ‡‰–••‘‹‹ǤǡʹͲͲͺȌǤ”‰ƒ‹œƒ Œ‡†‡Ǧ ›†—Œ¦ ‡•‹¸ƒ‘—–•‘—” ‹‰‘‰¦—–”ƒ ‹©™ƒĂ‡–‡ ŠǦ ‘Ž‘‰‹‡ ‹ ™ƒŽ‹ϐ‹ƒ Œ‡ǡ –×”‡ •¦ œ¸ä ‹¦ ‹ Š ‰Ïי› Š œ†‘Ž‘ä ‹ǤŽƒ–‡‰‘–‡Ăϐ‹”› œ¸•–‘’”œ‡ ‹™†œ‹ƒÏƒŒ¦–ƒǦ ‹œƒ‰”‘ǐ‹‘‹•’”ƒ™—Œ¦ƒ†œ×”ƒ†ƒŒ‹•–‘–‹‡ŒǦ •œ›‹’”‘Œ‡–ƒ‹‹‘’‡”ƒ Œƒ‹ǡŒƒ”×™‹‡Ă•–ƒ”ƒŒ¦•‹¸ ƒƒŽ‹œ‘™ƒ©ƒ„‹‡Ă¦ ‘‘ œ‡‹™ƒ‹ƒ‘•—‡–ƒ’‘† ™œ‰Ž¸†‡œƒ•’‘ƒŒƒ‹ƒ’‘–”œ‡„ȋ‘œƒ”–Š‹‹ǤǡʹͲͲ͹ȌǤ Wady / Disadvantages ‘ĂŽ‹™‘ä©—–”ƒ–›’”œ‡™ƒ‰‹‘—”‡ ›Œ‡Œƒ”›— Possibility of losing the competitive advantage in the market. ‘ĂŽ‹™‘ä©•—’‹‡‹ƒ•‹¸ƒ’‘†•–ƒ™‘™‡Œ†œ‹ƒÏƒŽ‘Ǧ „‹Ă‡‹‡Œƒ‘ä ‹䙋ƒ† œ‘› Š—•Ï—‰ ä ‹‘”‰ƒ‹œƒ Œ‹ Possibility to focus on the core activity of organization Downgrading of the quality of the performed services. ™‹¸•œ‡‹‡ ™›†ƒŒ‘ä ‹ ϐ‹”› ’‘ ’”œ‡œ ‘•œ œ¸†Ǧ ϛ™›„×”†‘•–ƒ™ ›—•Ï—‰ Wrongly chosen service supplier ‘ä© œƒ•—‘”ƒœœƒ•‘„×™Ž—†œ‹ Š Increasing company’s efficiency by saving money and œƒŽ‡Ă‹‡‹‡•‹¸‘†ϐ‹”›œ‡™¸–”œ‡Œ human resources Dependence on the supplier —Ăƒ‡Žƒ•–› œ‘ä©•–”ƒ–‡‰‹ œƒ –”ƒ–ƒ ‘–”‘Ž‹ ƒ† ’”‘ ‡•ƒ‹ ‹ Ž— œ‘™›‹ –‡ ŠǦ Strategic flexibility ‘Ž‘‰‹ƒ‹ Loss of control over processes and key technologies ‹‡™‹‡Ž‹‡”›œ›‘‹™‡•–› ›Œ‡ Low investment risk ”‘„Ž‡›œ‘—‹ƒ Œ¦‹‘‘”†›ƒ Œ¦™•’×ϒ”ƒ › Problems with communication and work coordination •’”ƒ™‹‘‡’”œ‡’Ï›™›’‹‡‹¸Ă‡ Improved cash-flow Ƿ”‡ƒĂdzϐ‹”› ‘•–¸’†‘ƒŒ‘™‘ œ‡ä‹‡Œ•œ› Š’”‘†—–×™‹—•Ï—‰ „Drainage” of the company Access to the latest products and services. ‘—” ‡ǣ‘œƒ”–ŠǤǡ ƒ†ϐ‹‡Ž†ǤǤȋʹͲͲ͹Ȍǡ

(22) –”‘†— –‹‘–‘’‡”ƒ–‹‘•ƒ†—’’Ž›Šƒ‹ƒƒ‰‡‡–ǡ”‡–‹ ‡ ƒŽŽǡǤ }”׆ϑǣ‘œƒ”–ŠǤǡ ƒ†ϐ‹‡Ž†ǤǤȋʹͲͲ͹ȌǡIntroduction to Operations and Supply Chain Managementǡ”‡–‹ ‡ ƒŽŽǡǤ. ͷͷ.

(23)  

(24) ǡ‘ŽǤ͹ǡ‘ͳǡʹͲͳͶǡ Š‡”‘Ž‡‘ˆ‘—–•‘—” ‹‰‹”‡‰‹‘ƒŽ†‡˜‡Ž‘’‡–. ‘”ƒ ‘’ƒ›–‘—•‡‘—–•‘—” ‹‰‹ƒ’”‘’‡”™ƒ› ‹– —•– Š‘•‡ ‹–• ˆ‘” ’”‘’‡”Ž›Ǣ ‹– •Š‘—Ž† ƒŽ•‘ –ƒ‡ ‹–‘ƒ ‘—––Š‡‹–‡”ƒŽ•‹–—ƒ–‹‘ƒ•™‡ŽŽƒ•–Š‡‡šǦ –‡”ƒŽ‡˜‹”‘‡–‘ˆ–Š‡‘”‰ƒ‹œƒ–‹‘ȋ ‘Ž–›•ʹͲͳʹȌǤ ‘‰–Š‡’‘••‹„Ž‡•‘”–•‘ˆ‘—–•‘—” ‹‰ǡ–Š‡ˆ‘ŽǦ Ž‘™‹‰ƒ›„‡†‹•–‹‰—‹•Š‡†ǣ • Networking - ‘’ƒ›ǯ• „—•‹‡•• •–”ƒ–‡‰›  ‘ˆ –Š‡’”‘†— –‹‘’”‘ ‡••ƒ†•‡”˜‹ ‡’‡”ˆ‘”ƒ ‡Ǣ ‹– ‡ƒ„Ž‡• ‡’Ž‘›‹‰ ‘’ƒ‹‡• ‘” ‹†‹˜‹†—ƒŽ• –Šƒ– ƒ”‡ Š‹‰ŠŽ› •’‡ ‹ƒŽ‹œ‡† ƒ– Š‘•‡ •–ƒ‰‡ ‘ˆ ƒ‰‹˜‡„—•‹‡••’”‘ ‡••Ǥȋ›„‹Ñ•‹ǡʹͲͲͺȌ • Co-courcing Ǧ ‹• ƒ „—•‹‡•• ‘–”ƒ – ™Š‡”‡ –Š‡ ‘”†‡”‡”‘„Ž‹‰‡•Š‹•‡’Ž‘›‡‡•–‘’‡”ˆ‘” ‡”–ƒ‹ •‡”˜‹ ‡•ǡ„—–‹–‹•‘–’‡”ƒ‡–ȋ ‘Ž–›•ʹͲͳʹȌǤ • Multisourcing‹•ƒ•–”ƒ–‡‰›™Š‹ Š ‘„‹‡•‘—–Ǧ •‘—” ‹‰ƒ†‹•‘—” ‹‰‹‹–•‡Žˆ‹‘”†‡”–‘•Š‹ˆ– „—•‹‡••’”‘ ‡••‡•‘”–Š‡‹”’ƒ”–•–‘†‹ˆˆ‡”‡–Ž‘Ǧ ƒŽ‹œƒ–‹‘•Ǥ • OutsourcerǦ‹•ƒ•–”ƒ–‡‰›‹™Š‹ Š–Š‡ ‘’ƒ› ”‡•‹‰• ˆ”‘ ’‡”ˆ‘”‹‰ ‡”–ƒ‹ ’ƒ”–• ‘ˆ ’”‘Ǧ †— –‹‘‘”•‡”˜‹ ‡•ƒ† ‘‹••‹‘•–Š‡’‡”ˆ‘”Ǧ ƒ ‡–‘‘–Š‡”•—„Œ‡ –ȋ›„‹Ñ•‹ǡʹͲͲͺȌǤ • Business Process Outsourcing (BPO) - –Š‹• ‹• ƒ•–”ƒ–‡‰›‹™Š‹ Š–Š‡•‡”˜‹ ‡•—’’Ž‹‡”‹•”‡•’‘Ǧ •‹„Ž‡ˆ‘”ƒƒ –‹˜‹–›‘”ƒ’”‘ ‡••ƒ†ƒƒ‰‡•‹–‹• •— Š™ƒ›ǡ–Šƒ––Š‡ƒ••‡–•‘ˆ–Š‡‘”†‡”‡”ƒ†–Š‡ ‘Ǧ –”ƒ –‘”ƒ”‡‡š’Ž‘‹–‡†‹ƒ„‡––‡”™ƒ›ȋ ‘Ž–›•ʹͲͳʹȌǤ • Knowledge Process Outsourcing (KPO) Ȃ ‹– †‡–‡”‹‡• ‘—–•‘—” ‹‰ ‘ˆ –Š‡•‡ „—•‹‡•• ’”‘Ǧ ‡••‡•ǡ”‡ƒŽ‹œƒ–‹‘‘ˆ™Š‹ Š”‡“—‹”‡••’‡ ‹ƒŽ‹œ‡† “—ƒŽ‹ϐ‹ ƒ–‹‘•ƒ†‘™Ž‡†‰‡ȋ›„‹Ñ•‹ǡʹͲͲͺȌǤ • Facilities Management Ǧ ƒ ™‘”† ‘ˆ–‡ —•‡† ƒ• ƒ •›‘› ˆ‘” Dz‘—–•‘—” ‹‰dz „—– ƒ ‘”†‹‰ –‘ ‡›™‘‘†‹–‹•‘––Š‡•ƒ‡Ǥ

(25) – ‘•‹•–•‹–”ƒ•Ǧ ˆ‡””‹‰–Š‡”‡•’‘•‹„‹Ž‹–›ˆ‘”–Š‡Š—ƒ”‡•‘—” Ǧ ‡•ƒƒ‰‡‡–ǡ‡“—‹’‡–ƒƒ‰‡‡–ƒ†ƒ•Ǧ •‡–•ƒƒ‰‡‡–Ǥ • Joint Venture Outsourcing Ǧ ‹– ‹• „ƒ•‡† ‘ –Š‡ ‡•–ƒ„Ž‹•Š‡–‘ˆƒ‡™ ‘’ƒ›„›–Š‡•‹‰ƒ–‘Ǧ ”‹‡•‹‘”†‡”–‘–ƒ‡–Š‡„—•‹‡••‘’’‘”–—‹–›ǤŠ‡ •–ƒˆˆƒ†ƒ••‡–•‘ˆƒ‰‹˜‡ ‘’ƒ›ƒ”‡‡’Ž‘›‡† –‘ ”‡ƒŽ‹œ‡ –Š‡ ˆ— –‹‘• ‘ˆ ƒ ‡™Ž› ‡•–ƒ„Ž‹•Š‡† ‘’ƒ›ƒ†‹–‹•‘– ‘‹••‹‘‡†–‘–Š‡•‡”˜‹ ‡ ’”‘˜‹†‡”Ǥ

(26) –•ƒ‹‹•–‘’Žƒ–Š‡’”‘†— –•ƒ†•‡”Ǧ ˜‹ ‡•–Šƒ–ƒ”‡–‘„‡•‘Ž†–‘‘–Š‡” ‘’ƒ‹‡•ǡ‘––‘ ‹’”‘˜‡‡ˆˆ‡ –‹˜‡‡••‘ˆ–Š‡‰‹˜‡ˆ— –‹‘ǤŠ‹• ‹•™Š›„‘–Š–Š‡‘”†‡”‡”ƒ†–Š‡ ‘–”ƒ –‘”Šƒ˜‡ –Š‡‹”’ƒ”–‹–Š‡’”‘ϐ‹–•‘„–ƒ‹‡†„›–Š‡‡™ ‘Ǧ ’ƒ›Ǥ Š‹• ˆ‘” ‘ˆ ‘‘’‡”ƒ–‹‘ ‡ƒ„Ž‡• ‡š’Ž‘‹–ƒǦ –‹‘ ‘ˆ ‘–”ƒ –‘”ǯ• •‡”˜‹ ‡ ƒ’ƒ ‹–› ƒ† ƒ ‡™ Ž‹‡–†‡Ž‹˜‡”•–‘–Š‡‡™‘”‰ƒ‹œƒ–‹‘Š‹•‘™ŽǦ ‡†‰‡‘–Š‡•—„Œ‡ –‘ˆ–Š‡ƒ”‡–•‡”˜‡†Ǥ • Equity Stakes Ǧ ’ƒ”– ‘ˆ –Š‡ ‘—–•‘—” ‹‰ ”‡ŽƒǦ –‹‘• ‹• ”‡‹ˆ‘” ‡† „› ‘‡ ‘ˆ –Š‡ ’ƒ”–‹‡• „› ƒ•Ǧ •—‹‰ ’ƒ”– ‘ˆ •Šƒ”‡• ˆ”‘ –Š‡ ƒ’‹–ƒŽ •–‘  „‡Ž‘‰‹‰–‘–Š‡‘–Š‡”’ƒ”–›Ǥ

(27)  ƒ•‡™Š‡•— Š ƒ –‹‘‹•–ƒ‡„›–Š‡•‡”˜‹ ‡•—’’Ž‹‡”‹–‹• ‘Ǧ •‹†‡”‡†–‘„‡ƒ’”‘‘ˆ‘ˆˆ—ŽŽ‡‰ƒ‰‡‡–‹–Š‡ ƒ –‹˜‹–‹‡•ˆ‘”–Š‡„‡‡ϐ‹–‘ˆ–Š‡ Ž‹‡–Ǥȋ ‡›™‘‘† ǤǤǡʹͲͲͳȌǤ. ͷ͸. ‘Žƒ‘—–•‘—” ‹‰—™”‘œ™‘Œ—”‡‰‹‘ƒŽ›. ‹”ƒǡ ƒ„› ‘†’‘™‹‡†‹‘ ™›‘”œ›•–ƒ© ‘—–•‘—”Ǧ ‹‰ —•‹ ™›„”ƒ© ’”ƒ™‹†Ï‘™‘ Œ‡‰‘ ˆ‘”¸ǡ ’‘™‹Ǧ ƒ „”ƒ© ’‘† —™ƒ‰¸ •›–—ƒ Œ¸ ™‡™¸–”œ¦ Œƒ ‹ œ‡Ǧ ™¸–”œ‡‘–‘ œ‡‹‡‘”‰ƒ‹œƒ Œ‹ȋ ‘Ž–›•ʹͲͳʹȌǤ ’‘ä”׆‘ĂŽ‹™› Š”‘†œƒŒ×™‘—–•‘—” ‹‰—‘ĂǦ ƒ™›”×Ћ©ƒ•–¸’—Œ¦ ‡Œ‡‰‘ˆ‘”›ǣ • NetworkingȂŒ‡•––‘•–”ƒ–‡‰‹ƒ„‹œ‡•‘™ƒ’”œ‡†Ǧ •‹¸„‹‘”•–™ƒ’”‘ ‡•—™›–™ƒ”œƒ‹ƒ‹䙋ƒ† œ‡‹ƒ —•Ï—‰Ǣ—‘ĂŽ‹™‹ƒ‘ƒœƒƒ‰ƒĂ‘™ƒ©™›•‘‘™›Ǧ •’‡ ŒƒŽ‹œ‘™ƒ‡ ’”œ‡†•‹¸„‹‘”•–™ƒ Ž—„ Œ‡†‘•–‹ ™†‘™‘Ž›‡–ƒ’‹‡†ƒ‡‰‘’”‘ ‡•—„‹œ‡•‘™‡Ǧ ‰‘Ǥȋ›„‹Ñ•‹ǡʹͲͲͺȌ • Co-sourcing Ȃ Œ‡•– –‘ ‘–”ƒ–ǡ ™ –×”› ‘†Ǧ „‹‘” ƒ—•Ï—‰‘†•›Ïƒ•™‘‹ Š’”ƒ ‘™‹×™™ ‡Ž— Œ‡Œ™›‘ƒ‹ƒǡƒŽ‡‹‡•¦‘‹’”œ‡‘•œ‡‹ƒ•–ƒÏ‡ ȋ ‘Ž–›•ʹͲͳʹȌǤ • Multisourcing Ȃ Œ‡•– –‘ •–”ƒ–‡‰‹ƒǡ –×”ƒ Ϧ œ› ™ •‘„‹‡ ‘—–•‘—” ‹‰ ‹ ‹•‘—” ‹‰ ™ ‡Ž— Œ‡†‘Ǧ œ‡•‡‰‘ ’”œ‡•—‹¸ ‹ƒ ’”‘ ‡•×™ „‹œ‡•‘™› Š Ž—„‹ Š œ¸ä ‹†‘”×Л ŠŽ‘ƒŽ‹œƒ Œ‹Ǥ • Outsourcer Ȃ Œ‡•– –‘ •–”ƒ–‡‰‹ƒǡ ™ –×”‡Œ ’”œ‡†Ǧ •‹¸„‹‘”•–™‘ ”‡œ›‰—Œ‡ œ ™›‘›™ƒ‹ƒ œ¸ä ‹ ’”‘†— Œ‹Ž—„—•Ï—‰‹‘††ƒŒ‡™›‘ƒ‹‡–› Š’”‘Ǧ ‡•×™‹‡—’‘†‹‘–‘™‹ȋ›„‹Ñ•‹ǡʹͲͲͺȌǤ • Business Process Outsourcing (BPO – Centra zewn¸trznej obsÏugi biznesu)ȂŒ‡•––‘•–”ƒ–‡‰‹ƒ’‘Ǧ Ž‡‰ƒŒ¦ ƒƒ–›ǡdž‘•–ƒ™ ƒ—•Ï—‰‹‘†’‘™‹ƒ†ƒœƒ ’”œ‡Œ‘™ƒ¦ œ›‘ä© Ž—„ ’”‘ ‡• ‘”ƒœ ’”‘Œ‡–—Œ‡ Œ‡™–ƒ‹•’‘•×„ǡƒ„›œƒ•‘„›œŽ‡ ‡‹‘†ƒ™ ›‹œŽ‡ ‡Ǧ ‹‘„‹‘” ›„›Ï›Ž‡’‹‡Œ™›‘”œ›•–ƒ‡ȋ ‘Ž–›•ʹͲͳʹȌǤ • Knowledge Process Outsourcing (KPO – Outsourcing procesów biznesowych opartych na wiedzy)Ȃ‘”‡äŽƒ‘—–•‘—” ‹‰’”‘ ‡•×™„‹œ‡Ǧ •‘™› Šǡ –×”› Š ™›‘ƒ‹‡ ™›ƒ‰ƒ ™›‘”œ›Ǧ •–ƒ‹ƒ™›•‘‘™›•’‡ ŒƒŽ‹œ‘™ƒ› Š™ƒŽ‹ϐ‹ƒ Œ‹ ‹™‹‡†œ›ȋ›„‹Ñ•‹ǡʹͲͲͺȌǤ • Facilities Management Ȃ œ¸•–‘ —Ă›™ƒ‡ Œ‡•– Œƒ‘ •›‘‹ Ƿ‘—–•‘—” ‹‰—dzǡ ƒŽ‡ ™‡†Ï—‰ ‡›Ǧ ™‘‘†ƒ ‹‡ Œ‡•– –› •ƒ›Ǥ ‘Ž‡‰ƒ ƒ ’”œ‡‹‡Ǧ •‹‡‹—‘†’‘™‹‡†œ‹ƒŽ‘ä ‹œƒœƒ”œ¦†œƒ‹‡’”ƒ —Ǧ Œ¦ ›‹ƒ‘„•œƒ”†ƒ‡‰‘‘„‹‡–—’”ƒ ‘™‹ƒ‹ǡ —”œ¦†œ‡‹ƒ‹‹‹›‹ƒ–›™ƒ‹Ǥ • Joint Venture Outsourcing Ȃ ‘’‹‡”ƒ •‹¸ ƒ œƒÏ‘Ǧ ǐ‹— ’”œ‡œ •›‰ƒ–ƒ”‹—•œ› ‘™‡‰‘ ’”œ‡†•‹¸„‹‘”Ǧ •–™ƒ™ ‡Ž—™›‘”œ›•–ƒ‹ƒœƒ‹•–‹ƒÏ‡Œ‘ĂŽ‹™‘ä ‹ „‹œ‡•‘™‡ŒǤ ‡”•‘‡Ž ‹ ƒ–›™ƒ †ƒ‡‰‘ ’”œ‡†•‹¸Ǧ „‹‘”•–™ƒœ‘•–ƒŒ¦’”œ›†œ‹‡Ž‘‡†‘”‡ƒŽ‹œƒ Œ‹ˆ— Œ‹ ‘™‘’‘™•–ƒÏ‡Œϐ‹”›ǡƒ‹‡Œ‡•–‘††ƒ™ƒ‡†‘—•Ï—Ǧ ‰‘†ƒ™ ›Ǥ ‡Ž‡ Œ‡•– œƒ’”‘Œ‡–‘™ƒ‹‡ ’”‘†—–×™ ‹—•Ï—‰’”œ‡œƒ œ‘› Šƒ•’”œ‡†ƒĂ‹›’”œ‡†Ǧ •‹¸„‹‘”•–™‘ǡ ƒ ‹‡ ’‘’”ƒ™ƒ ‡ˆ‡–›™‘ä ‹ ‘††ƒǦ ‡Œˆ— Œ‹ǤŽƒ–‡‰‘–‡Ăǡœƒ”×™‘—•Ï—‰‘†ƒ™ ƒǡŒƒ ‹—•Ï—‰‘„‹‘” ƒ— œ‡•–‹ œ¦™œ›•ƒ Š—œ›•ƒ› Š ’”œ‡œ‘™¦ϐ‹”¸Ǥƒƒˆ‘”ƒ‘‘’‡”ƒ Œ‹’‘œ™ƒŽƒ —•Ï—‰‘†ƒ™ ›™’‡Ï‹‡•’Ž‘ƒ–‘™ƒ©•™‘Œ¦œ†‘Ž‘ä© —•Ï—‰‘™¦ǡƒ‘™›Ž‹‡–’”œ›‘•‹‘™‡Œ‘”‰ƒ‹œƒǦ Œ‹•™‘Œ¦™‹‡†œ¸ƒ–‡ƒ–‘„•Ï—‰‹™ƒ‡‰‘”›—Ǥ • Equity Stakes Ȃ œ¸ä© ”‡Žƒ Œ‹ —–™‘”œ‘› Š ƒ ‘—–Ǧ •‘—” ‹‰— œ‘•–ƒŒ‡ —‘ ‹‘ƒ ’”œ‡œ Œ‡†¦ œ‡ •–”‘ ’‘’”œ‡œ’”œ‡Œ¸ ‹‡ œ¸ä ‹—†œ‹ƒÏי™ƒ’‹–ƒŽ‡ƒ ›ŒǦ.

(28) Š‡”‘Ž‡‘ˆ‘—–•‘—” ‹‰‹”‡‰‹‘ƒŽ†‡˜‡Ž‘’‡–.  

(29) ǡ‘͹ǡ”ͳǡʹͲͳͶǡ ‘Žƒ‘—–•‘—” ‹‰—™”‘œ™‘Œ—”‡‰‹‘ƒŽ›. Š‡”‡‹•–Š—•‘—‹ˆ‘”‘†‡Ž‘”•–”ƒ–‡‰›‘ˆ‘—–Ǧ ›†”—‰‹‡Œ•–”‘›Ǥ’”œ›’ƒ†—ǡ‰†›–ƒ‹‡‰‘”‘— •‘—” ‹‰–Šƒ–™‹ŽŽ„‡–Š‡„‡•–ˆ‘”ƒ„‹‰‰‡”—„‡”‘ˆ †‘‘—Œ‡—•Ï—‰‘†ƒ™ ƒǡ—œƒŒ‡•‹¸ǡŒƒ‘†‘™×†Œ‡‰‘ ‘’ƒ‹‡•Ǥ

(30) –‹•‹ϐŽ—‡ ‡†„›‹–‡”ƒŽ ‘†‹–‹‘•Ž‹‡ ’‡Ï‡‰‘œƒƒ‰ƒĂ‘™ƒ‹ƒ™†œ‹ƒÏƒ‹ƒƒ”œ‡ œŒƒƒŒǦ –‡ Š‘Ž‘‰›ǡ“—ƒŽ‹ϐ‹ ƒ–‹‘•‘ˆ‡’Ž‘›‡‡•ǡϐ‹ƒ ‹ƒŽ”‡Ǧ Ž‡’•œ‡‰‘‹–‡”‡•—Ž‹‡–ƒȋ ‡›™‘‘† ǤǤǡʹͲͲͳȌǤ •‘—” ‡•ƒ†‘–Š‡”‡š–‡”ƒŽ ‘†‹–‹‘•Ž‹‡‹ ”‘Ǧƒ† ‹‡‹•–‹‡Œ‡œƒ–‡Œ‡†ƒˆ‘”ƒ œ›•–”ƒ–‡‰‹ƒ‘—–•‘Ǧ ƒ ”‘‡˜‹”‘‡–‘ˆƒ ‘’ƒ›Ǥ

(31) –Ž‡ƒ†•–‘‡ ‡••‹Ǧ —” ‹‰—ǡ –×”ƒ „¸†œ‹‡ ƒŒŽ‡’•œƒ †Žƒ ™‹‡Ž— ϐ‹”Ǥ ’Ï›Ǧ –›‘ˆ‹†‹˜‹†—ƒŽ‹•–‹ ƒ––‹–—†‡–‘‡ƒ Š ‘’ƒ›™Š‹ Š ™ƒŒ¦ƒ–‘—™ƒ”—‘™ƒ‹ƒ™‡™¸–”œ‡ǡ–ƒ‹‡Œƒ–‡ ŠǦ ‹•–‘‹–”‘†— ‡‘—–•‘—” ‹‰Ǥȋ ‘Ž–›•ʹͲͳʹȌǤ ‘Ž‘‰‹ƒǡ ™ƒŽ‹ϐ‹ƒ Œ‡ ’”ƒ ‘™‹×™ǡ œƒ•‘„› ϐ‹ƒ•‘™‡ ‹‹‡‘”ƒœ—™ƒ”—‘™ƒ‹ƒœ‡™¸–”œ‡ǡ œ›Ž‹‘–‘ œ‡‹‡ „Ž‹Ă•œ‡‹†ƒŽ•œ‡Ǥ”‘™ƒ†œ‹–‘†‘’‘–”œ‡„›‹†›™‹†—ƒŽ‡Ǧ ‰‘’‘†‡Œä ‹ƒƒĂ†‡‰‘’”œ‡†•‹¸„‹‘”•–™ƒǡ–×”‡œƒ‹‡”œƒ ™’”‘™ƒ†œ‹©‘—–•‘—” ‹‰ȋ ‘Ž–›•ʹͲͳʹȌǤ Business Process Outsourcing (BPO) and Shared Service Center (SSC) in Poland Ȁ •‡ –‘” ‹• ‘‡ ‘ˆ –Š‡ ˆƒ•–‡•– †‡˜‡Ž‘’‹‰ ‹†—•–”‹‡• ‹ –Š‡ ™‘”Ž†Ǥ

(32)  ”‡ ‡– ›‡ƒ”• ‘•‹†‡”ƒǦ „Ž‡‰”‘™–Š‘ˆ‹–‡”‡•–‹Ȁ•‡ –‘”•‹‘Žƒ† ‘—Ž†„‡‘„•‡”˜‡†ǡ™Š‹ Š„‡Ž‘‰–‘–Š‡‘•–”ƒ’‹†Ǧ Ž›†‡˜‡Ž‘’‹‰„”ƒ Š‡•Ǥ ‘”†‹‰–‘–Š‡†ƒ–ƒˆ”‘ ••‘ ‹ƒ–‹‘ ‘ˆ —•‹‡•• ‡”˜‹ ‡ ‡ƒ†‡”• ‹ ‘Žƒ† –Š‡”‡‹•͵͹ͷ„—•‹‡•••‡”˜‹ ‡ ‡–‡”•‹‘Žƒ†ǤŠ‡ ‘•– ˆ”‡“—‡– ƒ”‡ —•‹‡•• ”‘ ‡•• —–•‘—” ‹‰ ȋȌǡ

(33) ˆ‘”ƒ–‹‘ ‡ Š‘Ž‘‰› —–•‘—” ‹‰ ȋ

(34) Ȍ ƒ†Šƒ”‡†‡”˜‹ ‡‡–‡”•ȋȌǤȀƒ’’Ž‹‡• –Š‡ Žƒ–‡•– •‘Ž—–‹‘•ǡ ‡™ –‡ Š‘Ž‘‰‹‡• ƒ† •’‡ ‹ƒŽǦ ‹œ‡† ‘™Ž‡†‰‡ ™Š‹ Š ƒ‡• –Š‹• „”ƒ Š ƒ ‡ˆϐ‹Ǧ ‹‡–‹ˆ‘”ƒ–‹‘ƒ†‘™ǦŠ‘™ Šƒ‡ŽǤ

(35) ”‡ ‡– ›‡ƒ”•–Š‡’‘’—Žƒ”‹–›‘ˆ‘Žƒ†ƒ†‘–Š‡”‡–”ƒŽƒ† ‡•–‡”—”‘’‡ƒ ‘—–”‹‡•‹•‘–Š‡•–‡ƒ†›‰”‘™–Š „‡ ƒ—•‡–Š‹•‰‡‘‰”ƒ’Š‹ ƒŽ”‡‰‹‘’”‘˜‹†‡•ƒ‘’’‘”Ǧ –—‹–›‘ˆ ‘’”‡Š‡•‹˜‡ƒ†ƒ†˜ƒ ‡†•‡”˜‹ Ǧ ‡•™Š‹ Šƒ”‡‘ˆ–Š‡„‡•–“—ƒŽ‹–›‹–Š‡™‘”Ž†Ǥƒ‹ ϐ‹‡Ž†•ƒ†•‘”–•‘ˆ–Š‡•‡”˜‹ ‡•’”‘˜‹†‡†‹Ȁ ‡–‡”•‹‘Žƒ†ƒ”‡’”‡•‡–‡†‹–Š‡ƒ„Ž‡͵Ǥ. Centra zewn¸trznej obsÏugi biznesu (Business Process Outsourcing - BPO) oraz centra usÏug wspólnych (Shared Sernice Center - SSC) w Polsce ”ƒĂƒ Ȁ Œ‡•– Œ‡†¦ œ ƒŒ•œ›„ ‹‡Œ ”‘œ™‹Ǧ ŒƒŒ¦ › Š •‹¸ „”ƒĂ ƒ 䙋‡ ‹‡Ǥ  ‘•–ƒ–‹ Š Žƒ–ƒ Š ‘„•‡”™—Œ‡ •‹¸ œƒ œ¦ › ™œ”‘•– œƒ‹–‡”‡•‘™ƒ‹ƒ ’”‘„Ž‡ƒ–›¦•‡–‘”ƒȀ™‘Ž• ‡ǡ–×”›ƒǦ Ž‡Ă› †‘ ƒŒ’”¸Ă‹‡Œ ”‘œ™‹ŒƒŒ¦ ‡Œ •‹¸ †œ‹‡†œ‹Ǥ  †ƒǦ › Š™‹¦œ—‹†‡”×™‡–‘”ƒ•Ï—‰‹œ‡•‘™› Š ™›‹ƒǡÇ™‘Ž• ‡Œ‡•–͵͹ͷ ‡–”×™—•Ï—‰„‹œ‡•‘Ǧ ™› ŠǤƒŒ œ¸ä ‹‡ŒŽ‘‘™ƒ‡•¦ ‡–”ƒ–›’——•‹‡•• ”‘ ‡•• —–•‘—” ‹‰ ȋȌǡ

(36) ˆ‘”ƒ–‹‘ ‡ Š‘Ǧ Ž‘‰› —–•‘—” ‹‰ ȋ

(37) Ȍ ‘”ƒœ Šƒ”‡† ‡”˜‹ ‡ ‡Ǧ –‡”• ȋȌǤ –‘•‘™ƒ‡ ’”œ‡œ Ȁ ‘„•œƒ”›ǡ †‘ –×”› Š ƒŽ‡Ă¦ œƒƒ™ƒ•‘™ƒ‡ ”‘œ™‹¦œƒ‹ƒǡ ‘™‡ –‡ Š‘Ž‘‰‹‡ ‹ •’‡ ŒƒŽ‹•–› œƒ ™‹‡†œƒǡ •’”ƒ™‹ƒŒ¦ǡ Ç „”ƒĂƒ –ƒ Œ‡•– •’”ƒ™› ƒƒÏ‡ ™›‹ƒ› ‹ˆ‘”Ǧ ƒ Œ‹ ‘”ƒœ ‘™ǦŠ‘™Ǥ  ‘•–ƒ–‹ Š Žƒ–ƒ Š ”‘䐋‡ œ ƒĂ†› ”‘‹‡ ’‘’—Žƒ”‘ä© ‘Ž•‹ ‘”ƒœ ‹› Š ’ƒÑ•–™ —”‘’› ‡–”ƒŽ‡Œ ‹ • Š‘†‹‡Œǡ ’‘‹‡™ƒĂ –‡ ”‡‰‹‘ ‰‡‘‰”ƒϐ‹ œ› †‘•–ƒ” œƒ †œ‹ä ƒŒŽ‡’•œ¦ œ ‘ĂŽ‹™› Š ‘ˆ‡”–¸ 䙋ƒ† œ‡‹ƒ ‘’Ž‡•‘™› Š ‹œƒƒ™ƒ•‘™ƒ› Š—•Ï—‰™•ƒŽ‹䙋ƒ–ƒǤ ÏיǦ ‡‘„•œƒ”›‹”‘†œƒŒ‡—•Ï—‰䙋ƒ† œ‘› Š™ ‡–”ƒ Š Ȁ™‘Ž• ‡’”œ‡†•–ƒ™‹ƒ–ƒ„‡Žƒ͵Ǥ. Table 3. ƒ‹ϐ‹‡Ž†•ƒ†•‘”–•‘ˆ•‡”˜‹ ‡•’‡”ˆ‘”‡†‹Ȁ ‡–‡”•‹‘Žƒ† Tabela 3. Ïי‡‘„•œƒ”›‹”‘†œƒŒ‡—•Ï—‰䙋ƒ† œ‘› Š™ ‡–”ƒ ŠȀ™‘Ž• ‡. ‹ƒ•‡‹•‹¸‰‘™‘ä© ƒ”œ¦†œƒ‹‡”ƒ Š—ƒ‹œ‘„‘™‹¦œƒÑȀAccounts payable management Finance and Accounting ‘œŽ‹ œ‡‹ƒ†‡Ž‡‰ƒ Œ‹ȀExpenses claim ƒ”œ¦†œƒ‹‡ ”ƒ Š—ƒ‹ ƒŽ‡Ă‘ä ‹ǡ ™ –›ǣ ”‡†‹– ƒƒ‰‡‡–ǡ ‡Œ‡•–”ƒ Œƒ œƒ×™‹‡Ñǡ ƒ–—”‘™ƒ‹‡ǡ‘œŽ‹ œ‡‹ƒ ‘–×™‘™‡ǡ‰œ‡— ŒƒƒŽ‡Ă‘ä ‹ǡƒ‡ ”‡ˆ‡”‡ ›Œ‡ǡ‹•’—–‡• Accounts receivable management, including: credit management, orders registration, invoicing, cash settlements, enforcement of dues, normative data, disputes. ‘œŽ‹ œ‡‹ƒ•‹¸‰‹ Ïי‡Œǡ™–›ǣœ‹‡‹‹ǡœ‰‘†‹‡‹ƒǡc”‘†‹–”™ƒÏ‡ǡ•‹¸Ǧ ‰‘™‘ä©‘•œ–×™ǡƒ’‘”–‘™ƒ‹‡‡™¦–”œ ”—’› Ledger settlement including: journals, agreements, fixed assets, cost accounting, inside reporting ƒŽ‹œƒ‹’Žƒ‘™ƒ‹‡ϐ‹ƒ•‘™‡ȀAnalysis and financial planning ƒ”œ¦†œƒ‹‡䔑†ƒ‹ϐ‹ƒ•‘™›‹Ȁ Financial resources anagement ‘†ƒ–‹ȀTaxes. ͷ͹.

(38)  

(39) ǡ‘ŽǤ͹ǡ‘ͳǡʹͲͳͶǡ Š‡”‘Ž‡‘ˆ‘—–•‘—” ‹‰‹”‡‰‹‘ƒŽ†‡˜‡Ž‘’‡– ƒ”œ¦†œƒ‹‡ƒ•‘„ƒ‹ —†œ‹‹ Human Resources Management. ƒ”œ¦†œƒ‹‡ ƒ‘’ƒ–”œ‡‹‡ Supply Management „•Ï—‰ƒŽ‹‡–ƒǡ œ™›Ï¦ œ‡‹‡ •’ƒ” ‹ƒ

(40)  Customer service, except from IT Support •Ï—‰‹ ‹ƒ•‘™‡ Financial Services ‘™Ž‡†‰‡”‘ ‡•• —–•‘—” ‹‰ Knowledge Process Outsourcing. ‡”—–ƒ Œƒ‹ƒ’‘”–‘™ƒ‹‡ȀRecruiment to Reporting ƒ‰”‘†›‹œƒ‹ƒȀRewards and Recognition œ‰‘†‹‡‹ƒƒ› Š”ƒ ‘™‹×™‹›’σ–›ȀEmployees’ data management and Payments σ ‡Ȁƒ›”‘ŽŽ ”‘‰”ƒ‘–›™ƒ ›Œ›ȀMotivational Program ’‘†ƒ–‘™ƒ‹‡ȀTaxation œƒ•”ƒ ›ȀWork time ƒ–‡‰‘”›’‡†ƒƒ‰‡‡–ȀCategory Spend Management ”‘ ‡•›‘†ƒ—’—†‘ƒ’σ–›ȀPurchase-to-pay process ‘—” ‹‰ ƒ –‘”›ȀE Sourcing Factory •’ƒ” ‹‡ƒ–› œ‡‹–”ƒ–‡‰‹ œ‡ȀTactic and Strategic Support ƒ”œ¦†œƒ‹‡‘•–ƒ™ ƒ‹ȀSuppliers Management

(41) ˜‡–‘”›ƒƒ‰‡‡– —Žϐ‹ŽŽ‡–ȀInventory Management Fulfillment —•–‘‡”ƒ”‡ȀCustomer Care ‘–ƒ –‡–”‡ȀContact Centre —•‹‡••”‘ ‡•• ‡Ž’‡•ȀBusiness Process Help Desk ƒ”œ¦†œƒ‹‡ƒ×™‹‡‹ƒ‹ȀSupply Management ‡Ž‡ƒ”‡–‹‰ȀTelemarketing •Ï—‰‹ƒ‘™‡ȀBanking Services •Ï—‰‹„‡œ’‹‡ œ‡‹‘™‡ȀInsurance Services •Ï—‰‹

(42) ™‡•–› ›Œ‡ȀInvestment Services •Ï—‰‹›‹ƒƒŽ—–ȀCurrency Exchange Services

(43) ‡•Ï—‰‹ ‹ƒ•‘™‡ȀOther Financial Services ƒŽ‹œ›‹ƒ†ƒ‹ƒ‹œ‡•‘™‡ȀMarket Data Research and Analysis ƒŽ‹œ›‹ƒ†ƒ‹ƒ›—Ȁ???????? ǫǫǫǫǫǫǫǫǫǫǫǫȀ Documentation Content Management •Ï—‰‹”ƒ™‡‹ƒ–‡–‘™‡ȀLegal and Patent Services ‘œ‘•–ƒÏ‡—•Ï—‰‹™‹‡†œ‘ ŠÏ‘‡ȋ‹‡—•Ï—‰‹œœƒ”‡•—

(44)  Other knowledge-intensive business services (other IT services). ‘—” ‡ǣŠ––’ǣȀȀ™™™Ǥƒ„•ŽǤ’ŽȀȏ —Ž›ʹͲͳ͵Ȑ }”׆ϑǣŠ––’ǣȀȀ™™™Ǥƒ„•ŽǤ’ŽȀȏŽ‹’‹‡ ʹͲͳ͵Ȑ. ‘Žƒ† ‹• ’‡” ‡‹˜‡† ƒ• ‘‡ ‘ˆ –Š‡ „‡•– ‹˜‡•–Ǧ ‡–• Ž‘ ƒ–‹‘• ‹ –Š‡ ™‘”Ž†Ǥ ‘Žƒ†ǯ• „‹‰‰‡•– ”‹Ǧ ˜ƒŽ•™Š‡‹– ‘‡•–‘„—•‹‡•• ‡–‡”•Ž‘ ƒ–‹‘ƒ”‡ Š‹ƒ ƒ†

(45) †‹ƒ ‹ –Š‡ • ƒŽ‡ ‘ˆ –Š‡ ™‘”Ž†Ǥ  –Š‡ —”‘’‡ƒ ƒ”‡– ‘Žƒ† Ž‘•‡• –‘ Ž‘˜ƒ‹ƒǡ œ‡ Š ‡’—„Ž‹ ǡ —‰ƒ”›ǡ—Ž‰ƒ”‹ƒƒ†‘ƒ‹ƒǤ‡•’‹–‡ ƒŽŽ–Š‹•‘Žƒ†•–ƒ†•‘—–„‡ ƒ—•‡‹–‹• ‡–”ƒŽŽ›Ž‘Ǧ ƒ–‡†ǡ‹–Šƒ•ƒ ‡••–‘ƒ“—ƒŽ‹ϐ‹‡†ƒ†—Ž–‹Ž‹‰—ƒŽ Žƒ„‘”’‘‘Žƒ†Šƒ•”‡Žƒ–‹˜‡Ž›Ž‘™Žƒ„‘” ‘•–•Ǥȋ‘ŽǦ Ž‹‡”•

(46) –‡”ƒ–‹‘ƒŽǡʹͲͲͺȌǤ Š‡’‘Ž‹–‹ ƒŽǦ‹Ž‹–ƒ”›–—”‘‹Ž‹‘”–Šˆ”‹ ƒ ‘—–”‹‡• ‹ –Š‡ „‡‰‹‹‰ ‘ˆ ʹͲͳͳ ƒ—•‡† ƒ ‹Ǧ ”‡ƒ•‡†”‹•ˆ‘”–Š‡•‡ –‘” ‘’ƒ‹‡•–‘ ƒ””› ‘—– –Š‡‹” ƒ –‹˜‹–› ‹ –Šƒ– ”‡‰‹‘Ǥ Š‹• „”ƒ Š Šƒ• „‡‡ ϐŽ‘—”‹•Š‹‰ –Š‡”‡ ˆ‘” ›‡ƒ”•Ǥ ‰›’– Šƒ• „‡‡ ’‡” ‡‹˜‡†ƒ•‘‡‘ˆ–Š‡„‡•–Ž‘ ƒ–‹‘•ˆ‘”–Š‡‘’‡”Ǧ ƒ–‹‘ƒŽ ‡–‡”•ƒ†–Š‡„‹‰‰‡•–‹–‡”ƒ–‹‘ƒŽ ‘Ǧ ’ƒ‹‡• Šƒ† ‹–• ‡–‡”• –Š‡”‡Ǥ —– „‡ƒ”‹‰ ‹ ‹† Žƒ ‘ˆ•‡ —”‹–›ƒ†•–ƒ„‹Ž‹–›‘ˆ–Š‡’‡”ˆ‘”‡†•‡”Ǧ ˜‹ ‡• ƒ Ž‘– ‘ˆ ‘’ƒ‹‡• †‡ ‹†‡† –‘ Ž‘‘ ˆ‘” ‡™ ƒ†‘”‡•‡ —”‡Ž‘ ƒ–‹‘•Ǥ

(47) –‹•ƒ‰”‡ƒ– Šƒ ‡ˆ‘” ‘Žƒ† ƒ† ‘–Š‡” ‡–”ƒŽ ƒ† ƒ•–‡” —”‘’‡ƒ ‘—–”‹‡•Ǥ Š‡”‡ǯ• ƒ‘–Š‡” ˆƒ –‘” –‘ ‘Žƒ†ǯ• ƒ†Ǧ ˜ƒ–ƒ‰‡ǣ —Ž–—”ƒŽ•‹‹Žƒ”‹–›™‹–Š‡•–‡”—”‘’‡Ǧ ƒ ‘—–”‹‡•Ǥ

(48) ˜‡•–‘”•ǡ‘”‡ƒ†‘”‡‘ˆ–‡ǡŽ‘‘ ͷͺ. ‘Žƒ‘—–•‘—” ‹‰—™”‘œ™‘Œ—”‡‰‹‘ƒŽ›. ‘Ž•ƒ Œ‡•– ƒ–”ƒ ›Œ¦ Ž‘ƒŽ‹œƒ Œ¦ †Žƒ ‹™‡•–‘”×™ œ•‡–‘”ƒǤƒŒ™‹¸•œ›‹‘—”‡–ƒ‹†Žƒ‘Ž•‹ ™Ž‘‘™ƒ‹— ‡–”×™—•Ï—‰„‹œ‡•‘™› Š™•ƒŽ‹䙋ƒǦ –‘™‡Œ •¦ Š‹› ‹

(49) †‹‡Ǥ ƒ–‘‹ƒ•– ƒ ”›— ‡—”‘’‡ŒǦ •‹ǡ‘Ž•ƒ’”œ‡‰”›™ƒ œ¸•–‘œ‡ϑ™ƒ Œ¦ǡœ‡ Šƒ‹ǡ ¸‰”ƒ‹ǡ—ωƒ”‹¦‹——‹¦Ǥ‹‘–‘‘Ž•ƒ™›”×ĂǦ ‹ƒ•‹¸•’‘ä”׆‘—”‡–×™ǡ’‘‹‡™ƒĂŒ‡•– ‡–”ƒŽ‹‡ ’‘Ï‘Ă‘ƒ™—”‘’‹‡ǡƒ†‘•–¸’†‘™›™ƒŽ‹ϐ‹‘™ƒ› Š ‹ ™‹‡Ž‘Œ¸œ› œ› Š ’”ƒ ‘™‹×™ ‘”ƒœ ’‘•‹ƒ†ƒ ™œ‰Ž¸†Ǧ ‹‡‹•‹‘•œ–’”ƒ ›ȋ‘ŽŽ‹‡”•

(50) –‡”ƒ–‹‘ƒŽǡʹͲͲͺȌǤ ƒ’‘ œ¦–—ʹͲͳͳ”‘—‹ƒÏ›‹‡Œ• ‡œƒ™‹”‘™ƒ‹ƒ ’‘Ž‹–› œ‘Ǧ‹Ž‹–ƒ”‡™”ƒŒƒ Šˆ”›‹×ϐ‘ ‡Œǡ–×”‡ ™’Ï›¸Ï› ƒ ™œ”‘•– ”›œ›ƒ ’”‘™ƒ†œ‡‹ƒ –ƒ †œ‹ƒÏƒŽǦ ‘ä ‹ϐ‹”œ•‡–‘”ƒǤ”ƒĂƒ–ƒ’”œ‡œ™‹‡Ž‡Žƒ–†‘Ǧ •‘ƒŽ‡•‹¸–ƒ”‘œ™‹ŒƒÏƒǤ‰‹’–„›Ï—œƒ™ƒ›œƒŒ‡†¦ œƒŒŽ‡’•œ› ŠŽ‘ƒŽ‹œƒ Œ‹ ‡–”×™‘’‡”ƒ ›Œ› Šǡ™–×Ǧ ”›‹ƒÏ›•™‘Œ‡ ‡–”ƒŒ‡†‡œ™‹¸•œ› Š‹¸†œ›ƒǦ ”‘†‘™› Š ϐ‹”Ǥ ™ƒĂ›™•œ› ƒ „”ƒ „‡œ’‹‡ œ‡Ñ•–™ƒ ‹ •–ƒ„‹Ž‘ä ‹ 䙋ƒ† œ‘› Š —•Ï—‰ ™‹‡Ž‡ ϐ‹” ’‘•–ƒ‘Ǧ ™‹Ï‘’”œ‡‹‡ä©‘„•Ï—‰¸†‘•™‘‹ Š‘††œ‹ƒÏי‹œƒ œ¸Ï‘ ’‘•œ—‹™ƒ©‘™› Š„‡œ’‹‡ œ‹‡Œ•œ› ŠŽ‘ƒŽ‹œƒ Œ‹ǤƒŒ‡ –‘ ‘‰”‘¦ •œƒ•¸ †Žƒ ‘Ž•‹ ‹ ‹› Š ”ƒŒ×™ —”‘’› ‡–”ƒŽ‡Œ‹• Š‘†‹‡ŒǤƒŒ‡Œ‘”œ›ä©†œ‹ƒÏƒŒ‡•œ œ‡Œ‡Ǧ †‡ œ›‹Ȃ„Ž‹•‘䩍—Ž–—”‘™ƒœ’ƒÑ•–™ƒ‹—”‘’› ƒ Š‘†‹‡ŒǤ ‘”ƒœ œ¸ä ‹‡Œ ‹™‡•–‘”œ› œƒ‰”ƒ‹ œ‹ ’‘Ǧ.

(51) Š‡”‘Ž‡‘ˆ‘—–•‘—” ‹‰‹”‡‰‹‘ƒŽ†‡˜‡Ž‘’‡–. ˆ‘” •— Š Ž‘ ƒŽ‹œƒ–‹‘• ‘ˆ Šƒ”‡† ‡”˜‹ ‡ ‡–‡”• ƒ†  –Šƒ– ™‘—Ž† ‡ƒ„Ž‡ –Š‡ –Š‡ •ƒ‡ ‘” ƒ’Ǧ ’”‘š‹ƒ–‡‰‡‘‰”ƒ’Š‹ ƒŽœ‘‡ƒ†ƒˆƒ•– ‘‡ –‹‰ ϐŽ‹‰Š–ȋ—–•‘—” ‹‰Ƭ‘”‡ǡʹͲͳʹȌǤ Š‡”‡ƒ”‡ͳͲ„‹‰ƒ ƒ†‡‹  ‡–‡”•‹‘Žƒ†ƒ† –Š‡ —„‡” ‘ˆ •–—†‡–• ‹• ‘˜‡” ͳǤͷ ‹ŽŽ‹‘Ǥ

(52) – ’”‘Ǧ ˜‹†‡• –Š‡ ‘’ƒ‹‡• ‹–‡”‡•–‡† ‹ ‹˜‡•–‡–• ‹ ‘Žƒ† ™‹–Š „”‘ƒ† ’‘••‹„‹Ž‹–‹‡• ™Š‡ ‹– ‘‡• –‘ Š‘‹ ‡‘ˆŽ‘ ƒ–‹‘ǤŠ‹•‹•™Š›–Š‡•‡ –‘”‰ƒ‹•‘”‡ ƒ† ‘”‡ ‹’‘”–ƒ ‡ ‹ –Š‡ ‡ ‘‘‹  Ž‹ˆ‡ ‘ˆ –Š‡ ‘—–”›Ǥ

(53) – Šƒ‰‡•‹–‘‘‡‘ˆ–Š‡‘•–‹’‘”–ƒ– •‘—” ‡•‘ˆ‹‘˜ƒ–‹‘ƒ†‹ ”‡ƒ•‡‘ˆ‡ˆˆ‡ –‹˜‡‡•• ‘ˆ–Š‡‡–‡”’”‹•‡•Ǥ

(54) –Š‹•™ƒ›‘Žƒ†ƒ›„‡ ‘‡ ƒŠ‹Ǧ–‡ Šˆƒ ‹Ž‹–‹‡•’”‘˜‹†‡”‹—”‘’‡ȋƒ‹‘™•ƒ ʹͲͳͳȌǤ ‘ŽŽ‹‡”•

(55) –‡”ƒ–‹‘ƒŽ ’—„Ž‹•Š‡• ƒ Ž‹•– ‘ˆ ”‹•‹‰ •–ƒ”• ‘ˆ Ȁ •‡ –‘” ‹ ‘Žƒ† ‹ ‹–• ”‡’‘”– ‘ˆ ʹͲͳ͵Ǥ Š‡ ‘’ƒ› Œ—š–ƒ’‘•‡† Ž‘ ƒ–‹‘ ™‹–Š –Š‡ „‹‰‰‡•–’‘–‡–‹ƒŽ™‹–Š”‡•’‡ ––‘–Š‡ˆ—–—”‡†‡˜‡Ž‘’Ǧ ‡–‘ˆȀ‹–Š‡‘Ž‹•Šƒ”‡–Ǥ–Š‡„ƒ•‹• ‘ˆ –Š‡ ”‡’‘”– ‘‡ ƒ› ‘–‹ ‡ –Šƒ– ‘’ƒ‹‡• •Š‘™ –Š‡‹” ‹–‡”‡•– ‹ Ž‡•• ’‘’—Žƒ” Ž‘ ƒ–‹‘• Ž‹‡ —„Ž‹ǡ ‹‡Ž ‡ǡ ‘”—Ñ ‘” Ž•œ–›Ǥ  ‘”†‹‰ –‘ –Š‡ •’‡ ‹ƒŽǦ ‹•–•ˆ”‘‘ŽŽ‹‡”•

(56) –‡”ƒ–‹‘ƒŽ–Š‡”‹•‹‰•–ƒ”•™‹ŽŽ ‘–„‡ƒ”‡–Ž‡ƒ†‡”•ǡ„—––Š‡›™‹ŽŽ ‡”–ƒ‹Ž›‰ƒ‹‹ ˜ƒŽ—‡ȋ‘ŽŽ‹‡”•

(57) –‡”ƒ–‹‘ƒŽʹͲͳ͵ȌǤ. Attractiveness of Lublin as a center of attracting BPO services Human resources: availability, qualifications, costs ˜ƒ‹Žƒ„‹Ž‹–› ‘ˆ “—ƒŽ‹ϐ‹‡† •–ƒˆˆ ‹• ƒ ‡› ‡Ž‡‡– ™Š‹ Š‹•ƒƒŽ›œ‡†„›–Š‡ ‘’ƒ‹‡•–Šƒ–ƒ”‡Ž‘‘‹‰ ˆ‘”Ž‘ ƒ–‹‘‘ˆ„—•‹‡•••‡”˜‹ ‡ ‡–‡”•Ǥ‘–”ƒ”›–‘ –Š‡ϐ‹ƒ ‹ƒŽ ƒ’‹–ƒŽǡ–Š‡Š—ƒ ƒ’‹–ƒŽ‹•‘”‡†‹ˆϐ‹Ǧ —Ž––‘ ”‡ƒ–‡‹ƒ•Š‘”–’‡”‹‘†‘ˆ–‹‡ƒ†‹•‘–˜‡”› ‘„‹Ž‡Ǣ–Š‹•‹•™Š›‹–•Ž‡˜‡Žƒ††‹˜‡”•‹ϐ‹ ƒ–‹‘ƒ”‡‘ˆ ‰”‡ƒ– ‹’‘”–ƒ ‡Ǥ ’ƒ”– ˆ”‘ ‡†— ƒ–‹‘ǡ ƒ˜ƒ‹Žƒ„‹ŽǦ ‹–›ƒ†“—ƒŽ‹–›‘ˆŠ—ƒ”‡•‘—” ‡•ƒ”‡—•‡†–‘ƒ•Ǧ •‡••Š—ƒ ƒ’‹–ƒŽˆ‘”–Š‡’—”’‘•‡‘ˆ†‡–‡”‹‹‰ –Š‡‹˜‡•–‡–ƒ––”ƒ –‹˜‡‡••Ǥȋ —œ‹‡–ƒŽǤǡʹͲͳ͵Ȍ —„Ž‹ ‹• ƒ ˆ—†ƒ‡–ƒŽ ƒ ƒ†‡‹  ‡–‡” ‹ –Š‡ • ‘’‡‘ˆ–Š‡™Š‘Ž‡ ‘—–”›ǤŠ‡”‡ƒ”‡ͳͶ—‹˜‡”•‹Ǧ –‹‡•ǡ ƒ‘‰ ‘–Š‡”•ǣ Š‡ ‘Š ƒ—Ž

(58)

(59)  ƒ–Š‘Ž‹  ‹Ǧ ˜‡”•‹–› ‘ˆ —„Ž‹ǡ —„Ž‹ ‹˜‡”•‹–› ‘ˆ ‡ Š‘Ž‘‰›ǡ ƒ”‹ƒ Ž‘†‘™•ƒǦ—”‹‡ ‹˜‡”•‹–›ǡ ‡†‹ ƒŽ ‹Ǧ ˜‡”•‹–›‘ˆ—„Ž‹ǡƒ†‹˜‡”•‹–›‘ˆ‹ˆ‡ ‹‡ ‡•‹ —„Ž‹ǤŠ‡›’”‘˜‹†‡™‡ŽŽ‡†— ƒ–‡†ƒ†—Ž–‹Ž‹‰—ƒŽ ‰”ƒ†—ƒ–‡• ‘ˆ †‹‹•–”ƒ–‹‘ǡ  ‘‘‹ •ǡ ƒƒ‰‡Ǧ ‡–ǡ ‹‘–‡ Š‘Ž‘‰›ǡ ˜‹”‘‡–ƒŽ ‰‹‡‡”‹‰ ƒ† ‘–Š‡”Ǥ ˜‡” ͹͹ –Š‘—•ƒ† ‘ˆ •–—†‡–• ƒ”‡ „‡‹‰ ‡†— ƒ–‡†Š‡”‡ǤʹͶ–Š‘—•ƒ†•‘ˆ–Š‡•–—†‡–•‰”ƒ†—Ǧ ƒ–‡›‡ƒ”Ž›ˆ”‘–Š‡—‹˜‡”•‹–‹‡•™Š‹ Šƒ‡•—’ͷΨ ‘ˆ–Š‡•–—†‡–•ƒ†‰”ƒ†—ƒ–‡•‹‘Žƒ†ǤŠ‡”‡ƒ”‡ ƒ”‘—†ͻͲ”‡•‡ƒ” ŠǦ†‡˜‡Ž‘’‡– ‡–‡”•‹–Š‡ ‹–›Ǥ ”‘—† ͳͷΨ ‘ˆ –Š‡ ™Š‘Ž‡ ƒ”‡ –Š‡ •–—†‡–• ‘ˆ ƒ†Ǧ ‹‹•–”ƒ–‹˜‡Ǧ‡ ‘‘‹ •ˆƒ —Ž–‹‡•ƒ†‘˜‡”ͳͲΨƒ”‡ –Š‡•–—†‡–•‘ˆ‡†‹ ƒŽƒ†•‘ ‹ƒŽ• ‹‡ ‡•ǤŠ‡”‡Ǧ.  

(60) ǡ‘͹ǡ”ͳǡʹͲͳͶǡ ‘Žƒ‘—–•‘—” ‹‰—™”‘œ™‘Œ—”‡‰‹‘ƒŽ›. •œ——Œ¦–ƒ‹ ŠŽ‘ƒŽ‹œƒ Œ‹†Žƒ ‡–”×™—•Ï—‰™•’׎› Š ȋȌ‹ǡ–×”‡—‘ĂŽ‹™‹¦‹–ƒ¦•ƒ¦Ž—„œ„Ž‹Ă‘Ǧ ¦•–”‡ˆ¸‰‡‘‰”ƒϐ‹ œ¦‘”ƒœ•œ›„‹‡’‘Ϧ œ‡‹‡Ž‘–‹ œ‡ ȋ—–•‘—” ‹‰Ƭ‘”‡ǡʹͲͳʹȌǤ ‘Ž• ‡œŽ‘ƒŽ‹œ‘™ƒ› ŠŒ‡•–ͳͲ†—Ă› Š‘䔑†Ǧ ×™ ƒƒ†‡‹ ‹ Šǡ ƒ Ž‹ œ„ƒ •–—†‡–×™ ’”œ‡”ƒ œƒ ͳǡͷ‹Ž‹‘ƒǤƒ’‡™‹ƒ–‘”‘œŽ‡‰Ï‡‘ĂŽ‹™‘ä ‹™›„‘Ǧ ”—Ž‘ƒŽ‹œƒ Œ‹ϐ‹”‘œƒ‹–‡”‡•‘™ƒ›‹™‡•–› ŒƒǦ ‹ ™ ‘Ž• ‡ ™ •‡–‘”œ‡ —•Ï—‰Ǥ ”œ‡œ –‘ •‡–‘” –‡ œ›•—Œ‡ ‘”ƒœ™‹¸•œ‡œƒ œ‡‹‡™Û ‹—‰‘•’‘†ƒ”Ǧ œ›”ƒŒ—Ǥ‹‡‹ƒ•‹¸‘™Œ‡†‡œ‹•–‘–‹‡Œ•œ› Š Ā”׆‡Ï‹‘™ƒ Œ‹‘”ƒœ™œ”‘•–—‡ˆ‡–›™‘ä ‹’”œ‡†Ǧ •‹¸„‹‘”•–™Ǥ–‡•’‘•×„‘Ž•ƒƒ•œƒ•¸•–ƒ©•‹¸ ‘™‘ œ‡•› œƒ’Ž‡ œ‡ „‹œ‡•‘™› ™ —”‘’‹‡ ȋƒ‹‘™•ƒʹͲͳͳȌǤ  ”ƒ’‘” ‹‡ ‘ŽŽ‹‡”•

(61) –‡”ƒ–‹‘ƒŽ ‘’—„Ž‹‘™ƒǦ ›™ʹͲͳ͵”‘—’”œ‡†•–ƒ™‹‘‘ƒ’¸™• Š‘†œ¦Ǧ › Š ‰™‹ƒœ† •‡–‘”ƒ Ȁ ™ ‘Ž• ‡ǡ ™ –×”› ϐ‹”ƒ’‘”×™ƒÏƒŽ‘ƒŽ‹œƒ Œ¸œƒŒ™‹¸•œ›’‘–‡Ǧ ŒƒÏ‡ ’‘† ™œ‰Ž¸†‡ ’”œ›•œÏ‡‰‘ ”‘œ™‘Œ— •‡–‘”ƒ Ȁ ƒ ’‘Ž•‹ ”›—Ǥ ƒ ’‘†•–ƒ™‹‡ ”ƒ’‘”–— ‘Ѓ œƒ—™ƒĂ›©ǡ Ç ’”œ‡†•‹¸„‹‘”•–™ƒ ™›ƒœ—Œ¦ ™‹¸•œ‡ œƒ‹–‡”‡•‘™ƒ‹‡ ‹‡Œ ’‘’—Žƒ”›‹ Ž‘ƒǦ Ž‹œƒ Œƒ‹ǡ–ƒ‹‹Œƒ—„Ž‹ǡ‹‡Ž ‡ǡ‘”—Ñ œ›Ž•œǦ –›Ǥ ‡†Ï—‰ •’‡ ŒƒŽ‹•–×™ œ ‘ŽŽ‹‡”•

(62) –‡”ƒ–‹‘ƒŽ ™• Š‘†œ¦ ‡‰™‹ƒœ†›Ȁ‹‡„¸†¦Ž‹†‡”ƒ‹ƒ ”›—ǡƒŽ‡œ›•ƒŒ¦™ƒŒ„Ž‹Ă•œ›‘”‡•‹‡ƒ™ƒ”–‘Ǧ ä ‹ȋ‘ŽŽ‹‡”•

(63) –‡”ƒ–‹‘ƒŽʹͲͳ͵ȌǤ. Atrakcyjnoä© Lublina jako oärodka przyci¦gania usÏug BPO Zasoby ludzkie: dost¸pnoä©, kwalifikacje, koszty ‘•–¸’‘ä© ™›™ƒŽ‹ϐ‹‘™ƒ‡Œ ƒ†”› Œ‡•– Ž—Ǧ œ‘™›‡Ž‡‡–‡ǡ–×”›Œ‡•–œƒƒŽ‹œ‘™ƒ›’”œ‡œ ’”œ‡†•‹¸„‹‘”•–™ƒ ’‘•œ——Œ¦ ‡ Ž‘ƒŽ‹œƒ Œ‹ ’‘† ‡Ǧ –”— —•Ï—‰ „‹œ‡•‘™› ŠǤ  ’”œ‡ ‹™‹‡Ñ•–™‹‡ †‘ ƒ’‹–ƒÏ— ϐ‹ƒ•‘™‡‰‘ǡ ƒ’‹–ƒÏ Ž—†œ‹ Œ‡•– –”—†‹‡Œ ™›–™‘”œ›© ™ ”×–‹ ‘”‡•‹‡ œƒ•— ‹ Œ‡•– ƒÏ‘ ‘„‹Ž›ǡ †Žƒ–‡‰‘ –‡Ă Œ‡‰‘ ’‘œ‹‘ ‹ œ”×Ћ ‘™ƒ‹‡ ƒŒ¦†—Çœƒ œ‡‹‡Ǥ‘‘ ‡›ƒ’‹–ƒÏ—Ž—†œ‹‡‰‘ǡ ƒ’‘–”œ‡„›‘”‡äŽ‡‹ƒƒ–”ƒ ›Œ‘ä ‹‹™‡•–› ›Œ‡Œǡ ‘’”× œ™›•œ–ƒÏ ‡‹ƒ‘ ‡‹ƒ•‹¸†‘•–¸’‘ä©‹Œƒ‘ä© œƒ•‘„×™Ž—†œ‹ ŠǤȋ —œ‹‹‹ǤǡʹͲͳ͵Ȍ —„Ž‹ Œ‡•– ‹•–‘–› ‘䔑†‹‡ ƒƒ†‡‹ ‹ ™”ƒŒ—ǤƒŒ†—Œ‡•‹¸–—ͳͶ— œ‡Ž‹™›Ă•œ› ŠǡǤ‹Ǥ ƒ–‘Ž‹ ‹‹™‡”•›–‡–—„‡Ž•‹ǡ‘Ž‹–‡ Š‹ƒ—„‡ŽǦ •ƒǡ ‹™‡”•›–‡– ƒ”‹‹ —”‹‡ǦÏ‘†‘™•ƒǡ ‹™‡”Ǧ •›–‡– ‡†› œ› ‹ ‹™‡”•›–‡– ”œ›”‘†‹ œ› ™ —Ǧ „Ž‹‹‡Ǥ ‘•–ƒ” œƒŒ¦ ‘‡ †‘„”œ‡ ™›•œ–ƒÏ ‘› Šǡ ’‘•Ï—‰—Œ¦ › Š •‹¸ Œ¸œ›ƒ‹ ‘„ ›‹ ƒ„•‘Ž™‡–×™ ƒ†‹‹•–”ƒ Œ‹ǡ ‡‘‘‹‹ǡ œƒ”œ¦†œƒ‹ƒǡ „‹‘–‡ Š‘Ž‘Ǧ ‰‹‹ǡ ‹Ă›‹‡”‹‹ 䔑†‘™‹•ƒ ‹ ‹› ŠǤ •œ–ƒÏ ‹ •‹¸ –— ’‘ƒ†͹͹–›•‹¸ ›•–—†‡–×™ǡœ–×”› Š‘ǤʹͶ–›•‹¸Ǧ ›”‘ œ‹‡‘’—•œ œƒ— œ‡Ž‹‡ǡ ‘•–ƒ‘™‹ͷΨ•–—†‡Ǧ –×™‹ƒ„•‘Ž™‡–×™™‘Ž• ‡Ǥ‹‡ä ‹‡ˆ— Œ‘—Œ‡ ”×™‹‡Ă ‘ ͻͲ Œ‡†‘•–‡ „ƒ†ƒ™ œ‘Ǧ”‘œ™‘Œ‘™› Š ™ ƒÏ›™‘Œ‡™×†œ–™‹‡ǤǤͳͷΨ‘‰×ϗ•–—†‡–×™ •–ƒ‘™‹¦ •–—†‡ ‹ ‹‡”—×™ ‡‘‘‹ œ‘Ǧƒ†‹Ǧ ‹•–”ƒ ›Œ› Šǡ ƒ ’‘ƒ† ͳͲΨ ‹‡”—×™ ‡†› œǦ ͷͻ.

(64)  

(65) ǡ‘ŽǤ͹ǡ‘ͳǡʹͲͳͶǡ Š‡”‘Ž‡‘ˆ‘—–•‘—” ‹‰‹”‡‰‹‘ƒŽ†‡˜‡Ž‘’‡–. ‘Žƒ‘—–•‘—” ‹‰—™”‘œ™‘Œ—”‡‰‹‘ƒŽ›. ‰‹‘‘ˆ—„Ž‹‹•‘•–Ž›Š—ƒ‹•–‹ Ǥ

(66) ˆƒ›‹˜‡•–‘”• ™‘—Ž†„‡‹–‡”‡•–‡†‹‡•–ƒ„Ž‹•Š‹‰–Š‡‘—–•‘—” ‹‰ ‡–‡”• ‹ —„Ž‹ –Š‡› ƒ› ‡š’‡ – ƒ „‹‰ —„‡” ‘ˆ ™‡ŽŽ“—ƒŽ‹ϐ‹‡†•–ƒˆˆǤ. › Š ‹ •’‘χ œ› ŠǤ ‡‰‹‘ Ž—„‡Ž•‹ ’‘† ™œ‰Ž¸†‡ •–”—–—”›‹‡”——•œ–ƒÏ ‡‹ƒœƒŽ‹ œƒ•‹¸‰Ïי‹‡ †‘ ”‡‰‹‘×™ ‘ Šƒ”ƒ–‡”œ‡ Š—ƒ‹•–› œ›Ǥ ‡äŽ‹ ‹™‡•–‘”œ›„¸†¦ Š ‹‡Ž‹‘–™‘”œ›©™—„Ž‹‹‡ ‡–”ƒ ‘—–•‘—” ‹‰‘™‡ǡ‘‰¦•’‘†œ‹‡™ƒ©•‹¸†—Ă› Šœƒ•‘Ǧ „×™™›™ƒŽ‹ϐ‹‘™ƒ‡Œƒ†”›’”ƒ ‘™‹ œ‡ŒǤ. Studenci - Students Absolwenci - graduates Ekonomia i Administracja - Economics and Administration Medyczne - Medical SpoÏeczne - Social Humanistyczne - Humanistic Psychologiczne - Pedagogical InĂynieryjno-techniczne - Engineering-technical Prawne - Legal. Architektura i budownictwo - Architecture and Civil Engineering Produkcja i przetwórstwo - Production and Processing Informatyczne - ITRolnicze, leäne i rybactwa - Agricultural, Woodland and Fishery Biologiczne - Biological PozostaÏe - Other. Figure 1. Š‡—„‡”‘ˆ•–—†‡–•ƒ†‰”ƒ†—ƒ–‡•‹—„Ž‹ȋƒ ‘”†‹‰–‘ˆƒ —Ž–‹‡•ƒ•‘ˆʹͲͳͳǦʹͲͳʹȌ ‘—” ‡ǣ™ƒƒŽ›•‹•‘–Š‡„ƒ•‹•‘ˆ‡–”ƒŽ–ƒ–‹•–‹ ƒŽˆϐ‹ ‡Ǥ Wykres 1.‹ œ„ƒ•–—†‡–×™‹ƒ„•‘Ž™‡–×™™—„Ž‹‹‡ȋ™‡†Ï—‰‹‡”—×™•–—†‹×™ǡ™Žƒ–ƒ ŠʹͲͳͳǦʹͲͳʹȌ }”׆ϑǣ’”ƒ ‘™ƒ‹‡™Ïƒ•‡ƒ’‘†•–ƒ™‹‡ Ǥ. —„Ž‹Šƒ•ƒ‰”‡ƒ–Š—ƒ ƒ’‹–ƒŽ’‘–‡–‹ƒŽ„‘–Š ‹–Š‡• ‘’‡‘ˆ—„‡”‘ˆ‹Šƒ„‹–ƒ–•ƒ†–Š‡‹”’”‘Ǧ ˆ‡••‹‘ƒŽ “—ƒŽ‹ϐ‹ ƒ–‹‘•Ǥ Š‡ ‹–› ‹• Šƒ”ƒ –‡”‹œ‡† „›–Š‡Š‹‰Š—‡’Ž‘›‡–™Š‹ Šǡƒ ‘”†‹‰–‘–Š‡ †ƒ–ƒˆ”‘‡–”ƒŽ–ƒ–‹•–‹ ƒŽˆϐ‹ ‡™ƒ•ͳͲΨƒ––Š‡ ‡†‘ˆʹͲͳʹǤ ”‘–Š‡’‘‹–‘ˆ˜‹‡™‘ˆŽƒ„‘” ‘•–•ǡ —„Ž‹ ƒ ”‡Žƒ–‹˜‡Ž› ƒ––”ƒ –‹˜‡ ‹–› ˆ‘” ƒ ‹˜‡•–‘”Ǥ ƒ˜‡”ƒ‰‡•ƒŽƒ”›‹—„Ž‹™ƒ•͵͸Ͳ͹‘Ž‹•ŠœŽ‘–›Ǣ ‹ ‘’ƒ”‹•‘–‘‘–Š‡” ‹–‹‡•ǣ Ž‹™‹ ‡ǦͶͲʹͲ‘Ž‹•Š œŽ‘–›ǡœ‡•œ×™Ǧ͵ͷ͵͵‘Ž‹•ŠœŽ‘–›ƒ†ƒ†‘Ǧ͵ʹͷͻ ‘Ž‹•ŠœŽ‘–›‰”‘••Ǥ Business Infrastructure- availability and costs ‡š– ˜‡”› ‹’‘”–ƒ– ˆƒ –‘” –ƒ‡ ‹–‘ ƒ ‘—– „›ƒ••‡••‹‰‹˜‡•–‡–ƒ––”ƒ –‹˜‡‡••‹••—’’Ž›‘ˆ ‘†‡”‘ˆϐ‹ ‡•’ƒ ‡Ǥ

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