Z BADAŃ NAD STANEM INFORMATYZACJI
POLSKIEGO SEKTOR A MSP W WARUNK ACH
TR ANSFORMACJI CYFROWEJ
Piotr Adamczewski1
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Słowa kluczowe ,&706360$&WUDQVIRUPDFMDF\IURZD
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Wprowadzenie
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1. Modele rozwoju e-biznesu w sektorze MSP
:OLWHUDWXU]HSU]HGPLRWXSUH]HQWRZDQHVąGZDPRGHOHDGDSWDFMLHEL]QHVXZSU]HGVLĊELRU stwach (Model biznesuV
– PRGHOOLQLRZ\ ÄGUDELQ\´ – PRGHOZDUXQNRZ\ ÄWUDQVSRUWHUD´ 0RGHOOLQLRZ\]DNáDGDVWRSQLRZHHWDSRZHZGUDĪDQLHUR]ZLą]DĔ,&7SU]H]SU]HGVLĊELRU VWZD6HNZHQFMDWD]JRGQDMHVW]JHQHUDFMDPLHEL]QHVXNWyUHPRĪQDXMąüZQDVWĊSXMąF\FKHWD pach: – GRVWĊSGRLQWHUQHWX HPDLOLSU]HJOąGDUNDLQWHUQHWRZD – VWURQD:::SU]HGVLĊELRUVWZD – HFRPPHUFH ]DNXS\LVSU]HGDĪSU]H]LQWHUQHW – HEL]QHV HFRPPHUFHZUD]]V\VWHPDPLLQIRUPDW\F]Q\PLRSW\PDOL]XMąF\PLG]LDáDQLH SU]HGVLĊELRUVWZD – WZRU]HQLHVLHFL]LQQ\PLSU]HGVLĊELRUVWZDPL HOHNWURQLF]QHHNRV\VWHP\SU]HGVLĊELRUVWZ $GDPF]HZVNLV Model biznesuV 0RGHOZDUXQNRZ\RSLHUDVLĊQD]DáRĪHQLXĪHZGUDĪDQLH,&7Z SU]HGVLĊELRUVWZDFKQLH SU]HELHJDZVSRVyEOLQLRZ\OHF]]DOHĪ\RGGZyFKQDMZDĪQLHMV]\FKF]\QQLNyZ – SURJQR]RZDQHJRUR]ZRMXSU]HGVLĊELRUVWZD – RF]HNLZDQHMXĪ\WHF]QRĞFLUR]ZLą]DĔ,&7 3RGVWDZRZH]DáRĪHQLHGUXJLHJRPRGHOXR]QDF]DĪHDGDSWDFMDHEL]QHVXQLHPXVLSU]HELH JDüOLQLRZR2NUHĞORQHUR]ZLą]DQLDPRGHOHHEL]QHVXPRJąE\üDGDSWRZDQHEH]SURFHGXU\ VHNZHQF\MQHMSRDNFHSWDFMLNLHURZQLFWZDRUJDQL]DFML7RRQRGHF\GXMHRPRG\ILNDFMLMHMVWUXN
WXU\ELRUąFSRGXZDJĊRF]HNLZDQHNRU]\ĞFLJRWRZRĞüLPRĪOLZRĞFL]PLDQZSU]HGVLĊELRUVWZLH RUD]F]\QQLNL]HZQĊWU]QHWDNLHMDNSUHVMHRUJDQL]DF\MQHLOXEWHFKQRORJLF]QH]HVWURQ\NOLHQWyZ lub kontrahentów.
(SU]HGVLĊELRUVWZR MDNR XNáDG HNRQRPLF]Q\ Z\NRU]\VWXMąF\ Z VZRMHM ZHZQĊWU]QHM RU JDQL]DFMLLNRPXQLNDFML±WDNĪH]HZQĊWU]QHM±]DDZDQVRZDQąLQIUDVWUXNWXUĊWHOHLQIRUPDW\F] QąVWDQRZLREHFQLHLVWRWĊIXQNFMRQRZDQLDVSRáHF]HĔVWZDLQIRUPDF\MQHJRZREV]DUDFKEL]QH VRZ\FK 2]QDF]D WR Z SUDNW\FH ZVSDUFLH WHFKQRORJLą LQIRUPDW\F]Qą SRGVWDZRZ\FK VWUXNWXU SU]HGVLĊELRUVWZDLUHDOL]DFMLNRQFHSFMLnow economy (ekonomii chwili) w trybie online:
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– SR]LRP LQWHJUDFML SURFHVyZ EL]QHVRZ\FK NRQWUDKHQWDPL ]HZQĊWU]Q\PL SU]HGVLĊELRU stwa. 'RSURPRZDQLDWHFKQRORJLL,&7ZSU]HGVLĊELRUVWZDFK063SRWU]HEQHVąMHGQDNPLQ – ]DDZDQVRZDQHXPLHMĊWQRĞFLWHFKQLF]QHLNLHURZQLF]H NXOWXUDLQIRUPDW\F]QD – XGRVWĊSQLHQLH063RGSRZLHGQLFKUR]ZLą]DĔ]]DNUHVXHEL]QHVX – UR]ZLą]DQLHEDULHUNRV]WRZ\FKZ]DNUHVLH]DNXSXVSU]ĊWX,&7 – UR]ZLą]DQLHNZHVWLLEH]SLHF]HĔVWZDLSU\ZDWQRĞFL – XGRVWĊSQLHQLHLQIRUPDFMLQDWHPDWHEL]QHVXNWyUHGRW\F]ąVDP\FK063 – SURPRZDQLHHDGPLQLVWUDFML REQLĪHQLHRJyOQ\FKNRV]WyZDGPLQLVWUDFMLLVWZRU]HQLH]D FKĊWGRSURZDG]HQLDHEL]QHVX 6HNWRU063ZLHOH]\VNXMHQDVZRMHMNRQNXUHQF\MQRĞFLGHF\GXMąFVLĊQDVWRVRZDQLHWHFK QRORJLLLQIRUPDF\MQ\FKLNRPXQLNDF\MQ\FK(OLPLQXMHWRPLQSUREOHPRGOHJáRĞFLG]LĊNLF]HPX SU]HGVLĊELRUVWZDPRJąG]LDáDüQLHW\ONRORNDOQLHDOHLJOREDOQLH$QDGRGDWHNQLHZ\PDJDWR rozbudowywania kosztownych sieci biur i sklepów.
2. Systemy SMAC
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1RZRF]HVQHSU]HGVLĊELRUVWZRVHNWRUD063R]QDF]DZSUDNW\FHZVSDUFLHWHFKQRORJLą,&7 w trybie online poziomu:
– LQIUDVWUXNWXU\V\VWHPRZRNRPXQLNDF\MQHM – RSURJUDPRZDQLDDSOLNDF\MQHJR – LQWHJUDFMLSURFHVyZEL]QHVRZ\FK]NRQWUDKHQWDPL]HZQĊWU]Q\PL $GDPF]HZVNL V Model biznesuV '\QDPLF]Q\UR]ZyM,&7GRSURZDG]LáGRZ\NV]WDáFHQLDVLĊQRZHJRVWDQGDUGXWHFKQROR JLF]QHJRMDNLPVąV\VWHP\60$&XPRĪOLZLDMąFHUHDOL]RZDQLHQRZ\FKPRGHOLEL]QHVRZ\FK 2SLHUDMąVLĊQDF]WHUHFKILODUDFK ,6RFLDO±VLHFLVSRáHF]QRĞFLRZHSU]HáDPXMąEDULHU\SU]HSá\ZXLQIRUPDFMLPLĊG]\OXGĨPL LVWDMąVLĊSODWIRUPDPLG]LĊNLNWyU\PV]\ENDZ\PLDQDZLHG]\MHVWFRUD]EDUG]LHMHIHNW\ZQD .RPXQLNDFMDZUDPDFKSODWIRUPVSRáHF]QRĞFLRZ\FKEDUG]RPRFQRZ\SLHUDNRPXQLNDFMĊWHOH IRQLF]QąF]\PDLORZą=MDZLVNRWRPDPLHMVFHUyZQLHĪZREV]DU]HEL]QHVRZ\PJG]LHV]\END Z\PLDQD LQIRUPDFML MHVW QLH]Z\NOH ZDĪQD :\NRU]\VWDQLH VLHFL VSRáHF]QRĞFLRZ\FK SR]ZDOD QDX]\VNDQLHOHSV]HMLQWHUDNFML]NOLHQWDPLG]LĊNLF]HPXPRĪOLZHVWDMHVLĊV]\EV]HUHDJRZD QLHQDSUREOHP\LEXGRZDQLHED]\ZLHG]\QDSRGVWDZLHSUHIHUHQFMLL]DFKRZDĔXĪ\WNRZQLNyZ 3UDFRZQLF\]U]HV]HQLZVSRáHF]QRĞüPRJąGXĪRáDWZLHMLV]\EFLHMZ\PLHQLDüGRĞZLDGF]HQLD LQWHUHVXMąFHWUHĞFLLSU]\VSLHV]DüUR]ZLą]\ZDQLHSUREOHPyZ
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3. Stan informatyzacji polskiego sektora MSP
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