CLOUD COMPUTING AND MOBILITY AS THE MAIN TRENDS IN UNIFIED COMMUNICATIONS

(1)

Teresa Porębska-Miąc

University of Economics in Katowice

CLOUD COMPUTING AND MOBILITY AS THE MAIN TRENDS IN UNIFIED COMMUNICATIONS

The essence of communication is intention.

Werner Erhard

Introduction

Over the last 20 years globalization and the dynamic development of communications technologies have revolutionized everyday communication between companies and their customers, business partners and employees. Various communication modes and tools have come into use. Geographically dispersed organizations have been formed, where virtual teams work, often based in various parts of the world, meeting hardly ever or not at all. It has been noted that good communication involves not only disseminating information or resolving current problems. In order to unlock the potential of modern communications, companies have to use diverse technologies and systems integrating all their contact channels [Zdro13].

Nowadays, Unified Communications (UC) systems change the way people communicate for both business purposes and in private lives. A mere computer and Internet access permit effective communication. However, a unified interface, access to all channels, such as chat, telephone and video, file transfer, access to email and voicemail, desktop sharing, calendars, contact lists and tasks shared from any location with Internet access create new opportunities. Unified Communications allows for using a wide range of communications functions which facilitate the execution of everyday business tasks and, at the same time, give a chance to focus on the content of communication rather than a method of providing it [www7].

(2)

Joanna Palonka, Teresa Porębska-Miąc 120

The developments in Unified Communications solutions enable mobile technologies, video conferencing and social networks to be used for business purposes. Other trends that can be observed include corporate migration towards integrated communications solutions provided by a single vendor and the development of virtualization technologies and cloud computing [Mars13]. However, organizations lack knowledge on the availability of a unified teleinformatics solution that enables truly effective communication. The aim of the paper is to ana- lyze the latest trends in UC&C solutions for business and the benefits of their implementation.

Unified Communications

Unified Communications, also called integrated communications, has many definitions. A unified communications system is a set of communication services and solutions bundled, sold and delivered together as one single compact solution. UC enables the use of voice, data, Internet, video and other communication services through an integrated product or system, which is developed by a single vendor or in collaboration with supported partners [www9].

Gartner defines unified communications products (equipment, software and services) as those that facilitate the interactive use of multiple enterprise communications methods. It can include control, management and integration of these methods. UC products integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, con- sumer applications and devices [www8].

A UC system is a combination of hardware, software, network and other re- lated solutions. A unified communications system is primarily designed to elimi- nate the need for buying and managing several communications technologies to collaborate and exchange information within an organization or among workers.

Enterprise-class UC exhibits and provides most of the major real-time (voice and video) and near real-time (text, e-mail, fax) communication systems necessary for business productivity and operations [www9].

UC keeps workgroups connected enabling collaboration and streamlined business processes. It helps employees become more productive and work smarter by simplifying their communications process and by giving them easy access to the information they need and to advanced applications [www2]. The main advantage of this technology is its capability to provide a consistent unified interface and user experience over multiple devices and various media.

(3)

The major benefits to be gained by using the UC technologies include [www7]:

• improved communication and collaboration within a company as well as with its business partners and customers,

• a well-organized and unified flow of information within a company,

• flexibility resulting from mobile access,

• elimination of unnecessary business trips and costs of telecommunication services.

UC systems are used in numerous sectors of the economy, such as medicine, finance, construction and automotive industries, petroleum mining, science and education. Each market requires specific solutions, e.g. medical imaging combined with a long-distance image transfer, wireless image transfer in the construction industry or integration with e-learning applications.

The next generation communications applications integrate collaboration tools into business processes, thus exceeding the scope of the traditional UC solutions. Modern communications solutions – Collaboration − not only transform an employee workplace consisting of one graphical interface but also create a communications platform for all the parties of a business process: employees, suppliers and consumers [www6]. UC&C (Unified Communications and Col- laboration) describes the combination of communications and collaboration technologies. Effective communication by itself does not suffice in business any longer. It is also necessary to collaborate remotely, exchanging information and sharing materials. Collaboration features include presence and working with col- leagues on the same documents at the same time (Figure 1).

UC&C integrates real-time communication services such as instant messaging, presence information, audio and video, data collaboration, conferencing, location-based services, unified desktop client, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). Blogs, social networks and discussion forums are also becoming part of the UC&C platform.

UC&C is not a product, but a framework to define a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. UC&C allows flexible, scalable communication among groups and individuals. UC&C is more about the technologies and collaboration is more about the outcome. The UC&C strategies are always concerned with the outcome.

(4)

1

F S

s p p w m

M

F t b o p d

m m 122

Fig.

Sour

sett pos perf with mor

Mo

For tool bus own pho dev

mob mes

1. U ce: B

A ing sibl form h cl re r

obil

M r a y

l to ine n d ones vice

W bili ssag

Unif Base

At pr g ne

le t m m lou relev

lity

Mob you co ss devi

s, s s re With

ty a ging

fied C d on

rese ew U

to c mor d c van

y

ile ung omm

on ice”

ma equi h m and g, v

Com n [ww

ent, UC&

conn re a

om nt, a

tec g ge mun mo

” ( artph

ire mobi d UC

voic

mmu ww7]

, m

&C nec adva mput

and

hno ener nica obil BY hon a h ile C. B ce, p

unica ].

obi C tre

ct fr anc ting mo

olog ratio ate w

le d YOD

nes high Un By pre

Joa

ation

ility end from ced g is

ore

gies on wit devi D)

or h-pe nifie inte sen

ann

ns a

y an ds. D m an ope ch inte

s ar of h th ices ass tab erfo ed C

egra nce

a P

and C

nd c Due ny erat ang ellig

re tr em he w s, i sets blets ormi Com atin

and alon

Coll

clou e to pla tion ging gen

ran mplo

wor incl

[w s to ing mm ng m d ot

nka

abor

ud c the ace

ns d g bu nt [L

sfor oyee rld.

ludi www o ac g co mun mob ther

, Te

ratio

com e un in dire usin Lop

rmi es a

M ing w4]

cce rpo icat bilit r bu

eres

on

mpu nive the ectly

ness pe12

ing and More bo ]. M ss i orate

tion ty c usin

sa P

utin ersa e wo

y o s. It 2].

ent d co e tha oth

Mo info e w ns f capa ness

Porę

g a al a orld on th t m

terp onsu an

cor bile orm wirel firm abil s ap

ębsk

are p cce d, w

he make

pris ume

80%

rpor e w matio less ms

litie ppli

ka-M

play ess t

whi Inte es b

ses, ers

% w rate wor

on s ne

rea es w

cati Miąc

ying to t le c ern busi

ind a s wor e-ow rker

and etw alize

with ion

c

g an the m

clou et.

ines

dust sma rker

wne rs d d co ork e th h tra s, m

n in mo ud Mo ss m

trie artp rs cu ed a dep

omm k.

he b adit mob

ncre obile ena obil

mor

es a phon

urre and end mu

ben tion bile

easi e In able lity re i

nd ne entl d “b d o unic

nefi nal e UC

ing nter es u

com mm

the is a ly c brin on cate

ts o tele C p

rol rnet user

mb med

e wo a m con ng y

cell . Th

of b eph prov

le i t it i rs t ine diate

orld majo nduc you lula hes

bot hony

vide in is to ed e,

d.

or ct ur ar se

th y, es

(5)

businesspeople with the same integrated communications capabilities anywhere (in the office, at home, on the road etc.) and anytime on smartphones and other mobile devices that are fully integrated with the firm’s communications and collaboration platform.

Mobile devices paired with UC offer real benefits to people in many roles in an enterprise. It enable workers and groups to work and easily collaborate from disparate locations. UC in conjunction with a mobility solution can in- crease employee productivity, improve customer service as well as enhance customer and employee satisfaction. Moreover, it can provide a significant return on investment (ROI) through improved workforce productivity [www5].

Research conducted by Frost & Sullivan among 700 American companies shows that they provide their employees with the mobile access to few UC&C applications, the most common being mobile email software and PIM (Personal Information Manager) tools [Bara13]. In Poland, Microsoft Office 365 enjoys popularity.

Cloud Computing

Cloud computing is one of the most efficient delivery models for UC.

Cloud services are dynamically entering the ICT market. Cloud computing is a method of providing a set of shared computing resources that include applications, computing, storage, networks, development and development platforms, and business process [Mill12].

It is crucial for companies using cloud computing that the services are available at any time in any location, economical (a user should pay for using the computing power of the cloud, not its availability), scalable to individual needs and that they ensure tight data security.

The cloud model is composed of five essential characteristics, four development models (public, community, private and hybrid) and many service models. The essential characteristics of cloud computing are [HuKH12]:

• on-demand self-service – computing capabilities (such as server resources) can be unilaterally and automatically provisioned without human interaction with a service provider;

• broad network access – services are available over the network through various platforms (PCs, laptops, smartphones, tablets);

• resource pooling – computing resources (processing, memory, storage, network bandwidth) are dynamically assigned and reassigned according to demand and pooled to serve various customers (multitenancy);

(6)

1

•

a v C

e t I t

t a c t

a c

F

124

• r a

• m a

a w vice Cen

ety to a Inte tech

tion ava cipa tics

avo com

Fig.

rapi auto mea and

Ev wide

e (P nter U of c a th erne hno C ns a

ilab al f

of M oid t mmu

2. T

id e oma asu d rep

very e ra PaaS r as Unifi com hird

et [w olog

lou and bilit facto

the Many

the unic

The c

elas atic ured por yth ange

S), a S fied mm d-pa ww gy, o ud-b

en ty a ors e ser y c

fin cati

com

stici cally d se

rted hing e of

Inf Serv

Co muni arty ww1 onli base nd u

as w dri rvic om nanc

ions

mmun

ity y, to rvic d.

g in f cl frast vice omm

icat pr 12].

ine ed a user well ivin ce a mpan cial s so

nica

– c o sc ce –

clo loud truc e (C mun tion rovi UC me acce rs.

l as ng t and nies l an olut

ation Joa

capa cale – re

oud d-ba ctur Ccaa nica n an ider Caa eetin ess

UC fle the low s, e nd o tion

ns fo ann

abil e w esou

d co ase re a aS) atio nd c r an aS s ngs

is CaaS

exib dem w c espe

ope ns o

orms a P

litie ith urc

omp d s as a or ons colla

nd d solu s, te

ma S i bilit man

ost ecia erati on th

s and alon

es c dem es u

puti erv a Se Un as abo deli utio ele- akin

s an ty a nd f of ally ion heir

d too nka

can man

usa

ing vice ervic nifie

a S orati iver ons

and ng U n im and

for ow sm al e r ow

ols i , Te

be nd;

age

is mo ce ( ed C Serv

ion red

inc d vi UC mp

sca UC wner

mall exp wn

in U eres

pro can

offe ode (Iaa Com vice

app ov clud ideo

av orta alab Caa

rshi l an pens [ww

UCaa sa P

ovis n be

fered els, aS), mm e (U plic ver

de e o-co vaila

ant bilit aS m

ip.

nd m ses ww

aS Porę

sion e m

d a enc , Se muni UCa cati an ente

onf able

too ty f mar

med ass w12]

ębsk

ned mon

s a com ecur icat aaS) ions IP erpr fere e fo ol f for c rket

dium soci ].

ka-M

d an itor

ser mpa rity tion ) is s an net rise enci or a for cor t are

m b iate

Miąc

nd re red,

rvic assin y as ns as a m nd s

two e m

ing a w pro e bu e pa

busi ed w

c

elea , co

ce.

ng:

a S s a mod serv ork, mess (Fi ide ovid

usin ay p

ines with

ased ontr

No Pl Serv

Ser del vice , us agi igur

ran ding nes per

sses h de

d, i rolle

owa atfo vice rvic in es a sual

ng re 2 nge g h ss ta r us

s, u eplo

in s ed,

day orm e (S ce (U

wh re o lly

and 2).

e of high ask.

e ch

use oyi

som opt

ys, t m as SaaS

UC hich

outs the d pr

f or h le . Th

har

UC ng

me c tim

ther s a

S), CaaS h a v sou e pu

rese

rgan evel

he p ract

Caa uni

case mize

re i Ser Ca S).

vari urce

ubli enc

niza ls o prin eris

aS t ifie

es ed

is r-

ll

i- ed

ic ce

a- of n- s- to ed

(7)

Other UCaaS benefits are as follows [www10]:

• faster ways of working, faster communication and collaboration,

• improved time-to-market and reach of services,

• digitized customer and partner co-operation,

• reduction in travel costs up to 90%,

• enhanced attractiveness of company for talented people.

UCaaS is a rapidly growing market. The major players in this market are Cisco, Microsoft, Alcatel-Lucent, Avaya, HP, IBM, CSC, Verizon Communications, Voss, and Polycom.

UC&C Solutions in Practice

The main challenge an organization faces is to choose the right combination of UC&C technologies, features and applications that can best meet its specific business needs. Large corporations, which have divisions and offices all over the world, were the first to use the UC&C solutions since effective communication is crucial for their success or failure. For small and very small organizations, cloud deployment means reducing the break-even point. Although the adoption of cloud solutions is economically sound, small companies still encounter tech- nological barriers.

Over the last few years, the number of Unified Communications systems implemented on the Polish market has been increasing steadily by 20% a year.

The trend is expected to continue until 2016, when, according to the IDC report

“Polish UC&C and Call Center Market Research Update, 2012”, the value of the Polish market will exceed $140 mln [Mejs13].

Various solutions have been implemented by organizations, for example Da- none Group and Ministry of Administration and Digitization have implemented the UC&C solution from Integrated Solutions, while PESA Bydgoszcz – OpenScape Unified Communications from Siemens Enterprise Communications Sp. z o.o.

Unified communications and collaboration solutions prove effective wher- ever communication plays an important role in daily work [Made12]. Organiza- tions can choose from the following options:

• A cloud-based service available via IS/Orange. There are three reasons to choose Orange Business Services [www1]:

− global cloud infrastructure – Orange cloud services are hosted in state-of- the-art cloud-ready data centers to offer customers outstanding worldwide quality of service and security; flexible computing solutions and business together as a service (UCaaS) are available from Europe, the U.S. and

(8)

Asia; Orange has also invested in its own data center in Normandy (France) for its customers’ own needs; much of organization data meet the strict current standards;

− end-to-end enterprise cloud is guaranteed – Orange is a communications service provider; it knows how to deliver business-critical IT services over the network, with the requisite security and performance guarantees; this includes understanding the impact of delays on real-time applications and how to prevent them; Orange is uniquely able to provide private cloud computing, network, and even the devices to access it, with end-to-end SLAs and the capability to deliver it all globally;

− recognized IT and security expertise – all of Orange cloud services are

“secured by design”; they are implemented by security professionals using secure data centers (ISAE 3402 certification), platforms and operations;

Orange cloud services are delivered with the highest levels of security; it is important that Orange can even connect to their cloud service partners and deliver their services to organization completely securely and efficiently through private network.

• A converged multimedia communication solution called OpenTouch. It’s a product of Alcatel-Lucent Enterprise which creates a new conversation experience for employees, partners and customers. With OpenTouch, IT teams can provide lines of business with integrated video and web conferencing- based communications solutions across devices – easily and cost effectively.

And they gain all of the benefits of an open Session Initiation Protocol (SIP) architecture and unified management. OpenTouch supplies:

− multi-device – employees can have a single conversation that crosses available devices; they simply use the device that makes the most sense for the context and their location – whether they are on-the-move, telecommuting, at their desk or in a meeting room; switching devices during conversations is transparent and easy; communications become fluid conversations;

− multi-party – conferencing is the most important feature; conference participants can easily come and go during conversations and they can quickly form ad-hoc communities across locations and organizations to meet specific business objectives;

− multimedia – high-definition video, instant messaging (IM) and web con- ferencing capabilities mean every user enjoys rich communications services without additional investments; employees can stay connected, collaborate and share content more efficiently, and they can move the conversation across media − from IM to ad-hoc video to scheduled video

− as it evolves and becomes more in-depth.

(9)

• An enterprise-ready unified communications platform Microsoft Lync.

It connects people everywhere, as part of their everyday productivity experi- ence. Lync is available as a separate application or as a part of Microsoft Of- fice 365 Midisize Business or Enterprise E3. Lync offers features which enable users to [Sien13, Szyb13, www3]:

− connect with the outside world – Lync federation extends unified communications securely over the Internet to customers, suppliers, and partners using Lync or Skype;

− stay in touch anywhere – Lync enables users to communicate securely anywhere they have network connectivity, and automatically adapts to network conditions;

− use the device they want – Lync makes communicating easier with a consistent and familiar experience available on Windows PCs, Windows Phone, iOS, Mac, and Android smartphones; the new immersive Lync app for Windows 8 and Windows RT provides a seamless touch-first experience;

− communicate in the right way – Lync unifies voice and video calls, Lync Meetings, presence, and IM in one easy-to-use client, making it simple to choose and switch between different forms of communication;

− take advantage of standards-based HD video – Lync uses open standards including H.264 SVC to provide a high-quality video experience on a wide range of devices;

− make virtual meetings more effective – see up to five meeting participants simultaneously with new multiparty HD video support; users can choose who to see or let Lync choose for them;

− easily join meetings – Joining a Lync Meeting requires only a single touch or click on smartphones, tablets, and PCs;

− extend Lync Meetings outside our organization with browser-based access: The Lync Web App allows PC and Mac users to join a Lync Meeting from a browser and delivers a full online meeting experience including IM, voice, multiparty video, data collaboration and sharing;

− take notes in OneNote – OneNote share allows users in to create and share OneNote digital meeting notes within Lync Meetings;

− quickly and intuitively find the best way to communicate – Quick Lync is a menu that appears over a contact in the Lync contact list and shows available communication modes (Table 1).

(10)

1

S

(

F

128

U

Or Ser (Or

Op (A En

Mi (M

Sour

(Fig

Fig.

UC&

ange rvice rang

penT lcate nterpi

icros Micro

ce: B

A gure

3. T C so

e Bus es ge)

Touch el Lu ise)

soft L soft)

Base

Altho e 3)

The L oluti

sines

h ucent

Lync )

d on

oug ), it

Lyn ons

ss

t

c

n [ww

gh L ts po

nc sig Th

•

ww1,

Lyn oten

gn-i he m

• It rea

• W ind

• It i ma Al

• It o au

• It p an

• It o sh

• Int Sh

• It an

• Us fam

• It us ex

• It i red , ww

nc i ntia

in sc Joa

main

com al-tim With c

divid is av anag lcate offer uto-at prov nd sm offer aring tegra hared allow nd cu

sers c milia conn e eve xpres

is a d duce ww3,

is i al is

creen ann

n cha

mbine me se collab dual, vailab ged, h el, Av rs co ttend vides martp rs ea g ated d doc ws u ustom

can s ar an nects ery d ssion depe es co ww

imp s no

n at a P

aract

es lea ervice bora wor ble th hoste vaya ompr dant, s mul phon asy a

conf cume sers mers, switc nd co s mil day − n to L endab mple w11

plem ot ex

Uni alon

teris

ading es lik ative rkgro

hrou ed an a, Cis rehen grou lti-pl e sof cces

feren ents

to co , from ch am onsis

lions

− tog Lync ble p exity

].

men xpl

ivers nka

stics

g uni ke en serv oup a ugh a nd U sco a nsive up, r latfo ftwar s to

ncing stay omm m vir mong tent s of p gethe

Mee platfo y in E

nted loite

sity , Te

s of t

ified nterpr vices and o a ran UCaa and M e adv routin orm s

re cl mult

g cap with munic rtual g dev user peop er. M eting orm Enter

d in ed.

of E eres

the s

com rise t

that orga ge o S an Micr vance

ng an suppo lients tipar

pabil hin th cate lly w vice r exp ple, t Multip

gs for a rpris

n U

Econ sa P

sele To mmun

teleph t inco aniza

f flex nd wi

rosof ed bu nd m ort: d s rty co

ities he en secu where s as perien

their party

all re se IT

Univ

nom Porę

cted p fea nicat hony orpor

tiona xible ith te ft

usine messa desk

onfer

easi nterp urely

ever they nce a

com y HD

eal-ti T

vers

mics i ębsk

d UC atur tions y, mo rate al pr e ser echno

ess t aging k pho

rence

ily ac prise

and they y cho acros mmun D vid

me c

sity

in K ka-M

C&C res s pro obility

unif roduc rvice

olog

teleph g ser ones,

es w

cces prem d stay y cho oose b

ss PC nicat deo c

comm

of

Katow Miąc

C sol

oduct y, vo fied c ctivit mod gy fro

hony rvice mob

with a

sible mise y con ose to base C, ph tions confe

muni

f Ec

wice c

lutio

ts an oice, v

comm ty dels, om le

y ser es

bile h

audio

e from es nnect o wo ed on hone and erenc

icati

con

e ons

d app video muni

incl eadin

rvice

hand

o, vid

m an

ted w ork n thei e, bro d the cing

ons.

om

plica o and icatio

ludin ng ve

s, in

dsets

deo,

ny ph

with

ir ne owse appl brin

A si

mics

ation d con ons,

ng in endo

nclud

, and

IM a

hone

colle

eeds.

er and licati ngs li

ingle

in

ns wi nferen

it en

ntegra ors li

ding f

d PC

and c

or b

eagu

It of d tab ions ife an

e sys

Ka

Ta

ith ncing nhan

ated, ike

flexi

C, tab

cont

brow

ues

ffers blets they nd

stem

atow

able

g ces

,

ible

blet

ent

wser.

y

wic

1

ce

(11)

d c d

t t g 2 w

F

b w derg cati den

the ton grap 201 with

Fig.

bus whi

Th grad ion nts u

Si one Fo phic

0, w In h on

4. A

Ea Th ine ich

he r dua

at U uses

ix s es t oods call whi n all ne a

A us

ach hre ss p the

resu ate a Uni s th stud they s, J ly d ile t l the ano

er la

h us e c part ey a

ults and iver he p dent y w Com disp

the e co ther

abel

er h com

tner are t

s of d gr rsity

latf ts u work mm pers oth omp

r. E

has mpan

rs a tran

f the radu y o form use L k fo merc

sed hers pan Each

ins nies as w nsfe

e em uate of E

m a Lyn or (i

ce).

bra s ar nies

h us

sigh s co well erre

mpi e pr Econ

t th nc i i.e.

Th anc

e ad the ser h

ht in omm l: c d to

irica rogr nom he u

in th Wi hese

hes dop e Ly has

nto mun cust

o Ly al s ram mics univ he c inco e ar s. Tw ptin

ync his

the nic tom ync

stud ms a s in vers com or-N re b Two g L pla s or

e av ate mers

c.

dy c at th n Ka sity.

mpa Nix big co Lync

atfo r her

vaila on us

cond he F atow . anie

dor com omp

c Se orm r ow

abil n th e th

duc Fac wic

es w rf, I

mpa pani

erve is u wn

lity he p he c

cted ulty ce in

wher ING anie ies

er 2 use

labe

of plat corp

d am y of ndic

re t G B es c

hav 201

d b el in

oth tform

por mon

f In cate

they ank con ve i 3 a y em n th

her u m w rate

ng 3 nfor e th

y ha k Śl nsist imp t pr mp he s

use wit tel

30 s rma hat n

ave ląsk ting plem rese

loy syst

rs ( h th leph

stud atics non

the ki S g of men ent.

yees em

(Fig heir hon

dent s an ne o

eir i SA, f nu nted

s to (Fi

gure r cu ne n

ts o nd C of th

inte Sy ume d Ly

com igur

e 5) usto num

of b Com he r

erns ygni erou ync

mm re 4

).

ome mber

both mm resp

ship ity, us c Se

muni 4).

ers rs f

h un muni pon

ps o Hil geo erve icat

an from

n- i- n-

or l- o- er te

nd m

(12)

1

F

p p v

F

130

Fig.

pan pan voic

Fig.

5. U

In nies ny, a ce,

6. A

M

7. In User

n all via add

vid

Avai

More

nfor rs’ av

l th a W ditio deo

ilabl

eove

rmat vaila

he c Wind

onal or i

le m

er, g

tion abili

com dow lly, inst

mode

grou

abo ity s

mpan ws P via tant

s of

up c

out th Joa

statu

nies Pho a iO t m

f com

con

he p ann

uses

s us one OS, ess

mmu

nver

parti a P

sers on Ma agin

unic

rsati

cipa alon

s ac n No

ac o ng

atio

ions

ants nka

cces okia or A (ch

n am

s ar

of a , Te

ss th a L And hat).

mon

re co

a gro eres

he p Lum

droi .

g us

ond

oup c sa P

pla mia id).

sers

duct

conv Porę

tfor or H

Co

ted

vers ębsk

rm HT omm

in a

satio ka-M

via TC t mun

all th

on Miąc

a W tele nica

he c c

Wind epho

atio

com dow

one on ta

mpan ws P

es a ake

anies PC ( and es th

s (F (in

in he f

Figu 2 c 1 c form

ure 7 com com m o

7).

m- m- of

(13)

i b

F

p T w a

F

inte brow

Fig.

pres The with a su

Fig.

O egra wse

8. S

D sen e de

h cu uitab

9. S

ne ation

er, L

Sche

urin tati eskt usto ble

Shar

com n w Lyn

eduli

ng ion, top ome con

e op

mpa with nc A

ing a

suc , a sh ers nne

ption

any h M Atte

a me

ch a wh hare wo ectio

ns du

y us MS O

ende

eetin

a m hiteb e fe ould

on

urin

ses Out ee (

ng in

meet boa atur d re

(the

g a m

the tloo (wh

n M

ting ard

re i qui e so

mee

e on ok ( hich

S O

g, a wh is u

re t o ca

eting

nlin (Fig h is

Outlo

us hich used

the alled

g

e m gure seld

ook

er c h ca

d o inv d fe

mee e 8 dom

can an b nly volv

eder ting ). T m u

n sh be d y by vem rati

g se The used

how draw y th ment ion)

ervi e m d) o

w hi wn he c t of ).

ice, eeti r Ly

s o on com f the

, wh ing ync

r h n or mpan

e IT hich

ca c co

er d r cre ny T de

h is an b omm

des eate

em epa

s av be j mun

kto e a mplo

artm vail

oin nica

op, a po oyee ment

labl ned ator

a P oll ( es.

t an le a

via r.

Pow (Fig

Sh nd c

after a a

werP gure arin crea

r th we

Poin e 9) ng atin

he eb

nt ).

it ng

(14)

1

c t

F

i m

S

a i t a

t d p a a

l l e a p 132

com the

Fig.

ity, mar

Su

asyn ing tion a us

tion data plem and able

lutio larit enab and prop

Th mmu On

10.

Th is rgin

mm

Ef nch the n fr ser U n’s I a ce men d the e us

Th on ty o ble d qu pria

he unic neN

Rec

he r a U nally

mar

ffec hron e la rom can Unifi IT e entr ntat eir sers

he c of of s fle uick ate

serv cate Note

cord

resu UC&

y d

ry

ctiv nou atest m on

n be ied envi re o tion

com to com

pro soci exib kly

com vice e by sof

ding

ults

&C depl

ve in us co t co ne e ac

Co iron r “c n rev mpl

con mmu oble

ial m ble a

bec mm

e o y te ftw

a m

s of pla oye

nteg om omm

to chie

mm nme clou volu ete nnec

uni ems med ada com muni

ffer ext a ware

meeti

f the atfo ed b

grat mu mun

ano eved mun

ent, ud”

utio rep ct w cati s re

dia apta mes icat

Joa

rs t and e.

ng

e stu orm by P

ted unic

nica othe d re nicat , op mo on a

plac with ion sult

and ation em tion

ann

the d up

udy m sh Poli

co catio

atio er.

egar tion pera

ode and cem h „an ns sy ting d em n to mplo n m

a P

cap ploa

y de how ish

mm on i ons

Inc rdle ns s ating

l. A cau ment

nyth yste g fr

mpl o cu oye

ode alon

pab ad a

emo wing com

mun into dev crea ess o

olu g on At th use t. Th

hin em rom loy urre

es’

e fro nka

ility atta

onst g gr mpa

nica o bu vice asin

of t ution

n it he s

an hey g” u has m th

yee m ent

sec om

, Te

y to chm

trat reat anie

ation usin es a ngly the ns s s ow sam

imm y sh

use s to he e

mo com con

any eres

o re men

e th t po es.

ns i ness and y, th dev shou wn me ti med houl d in evo con bili mm nd n y d

sa P

ecor nts.

hat oten

invo s pr

app he l vice uld ser ime diat ld h n an olv nom

ity.

muni natu devi

Porę

rd t It i

Lyn ntia

olv roce

plic leve e (in nat rver e, th te sw have n or

e to mic Th icat ure.

ice ębsk

the is a

nc, al. U

es i esse cati

el o nter tura rs o hey witc e op rgan o al

glo he U tion It and

ka-M

wh lso

wit Unf

inte es o ons of rfac ally r vi sho ch-o pen niza low obal UC&

n ne is p d an

Miąc

hole po

th it fortu

egra of a s to fun ce) u

inte irtu ould

off n int ation w pr

liza

&C eeds pos ny l c

e m ssib

ts e una

atin an o o en nctio

use egra ual m dn’t

of terf n.

rom ation

com s. T

sibl loca

meet ble

exte ately

ng th orga nsur ona ed.

ate mac t br the face

mpt n, i mm Thei

le t atio

ting to i

ende y, i

he aniz re s ality

into chin ring exi es th

and incr mun ir u to a n. T

g (F inte

ed f it is

rea zati mo y re

o an nes, g ab istin hat

d ef reas nica use i

acce The

Figu egra

func s st

al-tim on ooth equi

n or in bout ng s wo

ffec sing ation is in ess e tra

ure ate w

ctio till

me and h tra ired

rgan its t an syst ould

tive g po ns t ntu the ansi

10) wit

onal onl

an d us ansi d b

niza ow n im tem d en

e so opu tool itiv e ap itio

), th

l- ly

nd s- i- by

a- wn m- ms

n-

o- u- ls ve p-

n

(15)

between particular communications media – voice, text, www or video is easy and smooth and can be made from one user interface. The content and information is aggregated, filtered and then presented contextually to a user.

Taking into account low market saturation with the UC&C solutions, they are likely to be thriving in the future.

References

[Bara13] Baranowska-Skimina A.: Komunikacja zunifikowana: trendy technologiczne 2013. http://www.egospodarka.pl/90393,Komunikacja-zunifikowana- trendy-technologiczne-2013,1,39,1.html (accessed: 01.2014).

[HuKH12] Hurwitz J., Kaufman M., Halper F.: Cloud for Dummies. John Wiley &

Sons, Inc., Hoboken, New Jersey 2012.

[Lope12] Lopez M.: Four Ways Mobility Transforms Business. http://www.forbes.com/

sites/maribellopez/2012/06/26/four-ways-mobility-transforms-business/

(accessed: 01.2014).

[LPRW13] Lewis A., Pacyk T., Ross D., Wintle R.: Microsoft Lync Server 2013.

Unleashed. 2nd ed., Sams, 2013.

[Mars13] Marszałek K.: UC: Komunikacja skuteczna. http://www.crn.pl/artykuly/

raporty-i-analizy/2013/04/uc-komunikacja-skuteczna/article_view?b_start:

int=0&-C= (accessed: 03.2014).

[Mill12] Miller L.C.: Network Security in Virtualized Data Centers for Dummies.

John Wiley & Sons, Inc., Hoboken, New Jersey 2012.

[Made12] Madej O.: Stać cię na straty? „Nowoczesne Technologie” 2012, nr 1.

[Mejs13] Mejssner B.: Polski rynek otwarty na rozwiązania zunifikowanej komunikacji.

http://it-manager.pl/wp-content/uploads/Unified-Communications6.pdf (accessed: 03.2014).

[Sien13] Sienkiewicz K.: 5 powodów dzięki którym Lync 2013 się liczy. http://unified- communications.komako.pl/lync-2013.html (accessed: 03.2014).

[Szyb13] Szybiński J.: Podstawowe informacje o Lync 2013. http://jarekszybinski.

wordpress.com/2013/05/07/podstawowe-informacje-o-lync-2013/ (accessed:

04.2014).

[Zdro13] Zdrojek A.: Na czym polega koncepcja Unified Communications. http://it- manager.pl/wp-content/up loads/Unified-Communications3.pdf (accessed:

03.2014).

[www1] Cloud Computing. Orange 2014, http://www.orange-business.com/en/

cloud-computing (accessed: 05.2014).

(16)

[www2] Is Unified Communications the Next Stage of Mobility? An NEC White Paper, 2008. http://www.necam.com/docs/?id=bf5c485a-1520-43e2-8356- 1fc7ca5f3b33 (accessed: 02.2013).

[www3] Lync Server 2013. Office 2013, http://products.office.com/en-us/Lync/

lync-server-2013-features-video-conferencing-and-instant-messaging (accessed: 05.2014).

[www4] Mobility and BYOD. Strategic Products and Services 2014, http://www.spscom.com/Solutions/Unified-Communications-Collaboration/

Mobility-and-BYOD (accessed: 03.2014).

[www5] Mobility Enables True Unified Communications. Net Corportion 2009, http://62.197.136.28/emea/content/files/Whitepapers/Mobility/Mobility%20ena bles%20true%20Unified%20Communications_WP.pdf (accessed: 03.2014).

[www6] Od Unified Communications do Collaboration – transformacja metod komunikacji w nowoczesnych firmach. http://www.nextiraone.pl (accessed: 02.2014).

[www7] UC – Ujednolicona Komunikacja. Integrated Solutions. http://www.integrated solutions.pl/oferta/communication-collaboration/uc-ujednolicona-komunikacja (accessed: 3.2014).

[www8] Unified Communication. Gartner IT Glossary 2013, http://www.gartner.com/it- glossary/unified-communica-tions-uc/ (accessed: 02.2014).

[www9] Unified Communications System (UCS), http://www.techopedia.com/

definition/26794/unified-communications-system-ucs (accessed: 02.2014).

[www10] Unified Communications. E-Mbizo Solutions 2014, http://embizo.co.za/?

page_id=8814 (accessed: 03.2014).

[www11] http://enterprise.alcatel-lucent.com/?product=OpenTouchBusinessEdition&

page=features (accessed: 05.2014).

[www12] http://tele-consulting.net/index.php/42-ucaas-unified-communications-as- a-service (accessed: 02.2014).

PRZETWARZANIE W CHMURZE I MOBILNOŚĆ JAKO GŁÓWNE TENDENCJE ZUNIFIKOWANEJ KOMUNIKACJI

Streszczenie

W artykule zaprezentowano nowe trendy w rozwiązaniach zunifikowanej komunikacji i współpracy (UC&C) dla biznesu oraz korzyści wynikające z ich wdrożenia. Dla ich użytkowników systemy UC&C stanowią wygodny sposób kontaktowania się i współpracy, poprawiający komfort pracy pracowników i wpływający na jej efektywność. Obecnie roz- wój rozwiązań UC&C zmierza w kierunku wykorzystania technologii mobilnych, wideokonferencji i sieci społecznościowych w biznesie. Jest także zauważalny trend pole- gający na migracji firm do zintegrowanych rozwiązań komunikacyjnych od jednego do- stawcy, jak również rozwój technologii wirtualizacji i cloud computing.