IT‘S TIME
TO LAUNCH
the next stage of your career.
HR Contact Center Advisor with German Wrocław (all genders) (203278)
A career at our company is an ongoing journey of discovery: our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance
materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
Your role:
Your role: as HR Support Contact Centre Advisor, you will be an important ambassador of our employee experience and will be the first point of contact, as well as the expert in HR related topics and tasks for our customers - managers, employees, external candidates and HR business Partners. You will identify customer needs, clarify information, research every issue and provide solutions and / or alternatives across the whole employee lifecycle from hire to exit. You will be consulting complex inquiries via phone line in the native language of the customer. In addition, you will screen and qualify questions coming in via digital channels, answer the majority and dispatch cases that require deep subject matter expertise to the responsible teams. To constantly improve, streamline and simplify our self-services for managers and employees, you will manage and maintain our HR knowledge base. This involves reviewing, challenging and improving knowledge articles which aim to explain our company HR products & procedures to enable our customers. This will include exploring and managing robotic process Automation (RPA) and Artificial Intelligence (AI). You will also be responsible for entering employee data into our company core HR system Employee Central.
Who you are:
Previous experience in a Shared Service Center and / or from a Call Centre background
Experienced in Human Resource topics across the employee lifecycle (preferably German market) is a plus
Good knowledge of systems and technology that support workforce administration is an advantage.
Experience in customer service, ideally in a call / contact center environment
Strong telephone and general verbal communication skills, along with active listening
Fluent knowledge of German and good English is a must
Experience with Robotic Process Automation (RPA) & Artificial Intelligence (AI) would be ideal
Customer-focused, pragmatic problem-solving & tech-savvy mindset with adaptability to different personality types
What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
Curious? Apply and find more information at https://jobs.vibrantm.com