Quality system Quality system
With no system of quality control how do With no system of quality control how do
you distinguish between the good, the bad you distinguish between the good, the bad
and the ugly?
and the ugly?
quality assurance is all the planned and quality assurance is all the planned and systematic activities implemented within systematic activities implemented within the quality system to provide confidence the quality system to provide confidence
that the project will satisfy the relevant that the project will satisfy the relevant
quality standards quality standards
Quality Assurance Quality Assurance
QQuality assurance is often provided by uality assurance is often provided by quality assurance department or similar quality assurance department or similar
organization organization
IIt should be performed throughout the t should be performed throughout the project
project
Another goal of quality assurance is Another goal of quality assurance is
continual quality improvement continual quality improvement
Quality Assurance Quality Assurance
AAssurance may be provided to the project ssurance may be provided to the project management team and to the
management team and to the management of the performing management of the performing
organization, it may be
organization, it may be also also provided to provided to the customer and other not actively
the customer and other not actively involved in the work of the project.
involved in the work of the project.
Quality assurance inputs Quality assurance inputs
Quality management plan Quality management plan
RResults of quality control measurementsesults of quality control measurements Operational definitions
Operational definitions
Quality Assurance tools and Quality Assurance tools and
techniques techniques
QQuality planning tools and techniquesuality planning tools and techniques
– Benefit cost analysisBenefit cost analysis – BenchmarkingBenchmarking
– FlowchartingFlowcharting
– Design of experimentsDesign of experiments – Cost of qualityCost of quality
QQuality auditsuality audits::
– a structured review of other quality management activities a structured review of other quality management activities – The objective of a quality audit is to identify lessons The objective of a quality audit is to identify lessons
learned that can improve performance of this project learned that can improve performance of this project
Quality assurance Output Quality assurance Output
Quality Improvement Quality Improvement
– it includes taking action to increase tit includes taking action to increase thhe e
effectiveness and efficiency of the project to effectiveness and efficiency of the project to
provide added benefits to the project provide added benefits to the project
stakeholders stakeholders
