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Building and Maintaining Effective Rapport With the User at Poznań University Library

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Building and maintaining effective rapport

with the user at Poznań University Library

Małgorzata Rychlik

Poznań University Library

Library Educational Centre trains

on information literacy and offers a number of appropriate training sessions.

PU Library provides its users with OA resources via Adam Mickiewicz

University Repository (AMUR) - over

6 million downloads since 2010.

PRESSto platform publishes

50 Open Access journals

-over 710 thousand downloads since 2014.

Virtual reference service

Ask a Librarian enables

users to communicate

with the Library. Team of subject

specialists supports

academics and students -8807 web page views

of subject portals in 2016.

Libsmart Copy service

is integrated with the library

catalogue, which allows users to order electronic copies

of journals and books remotly -6149 orders since 2012.

23rd annual

CONFERENCE ON PROFESSIONAL INFORMATION RESOURCES May 30-31, 2017, Prague

11064 1463

1219 719 432 493

AMUR - types of documents

Articles PhD theses Others Book chapters Reviews Books 4335 6390 7122 109 Chat E-mail Telephone Skype Ask a Librarian 2010-2016 2689 225 90

Library Educational Centre 2016

Students

PhD students Academics

Cytaty

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