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Summary
KLM is the oldest airline company in the world and currently flies 22 million people around the world annually. Most passengers switch from one flight to another at Schiphol Airport. At Schiphol
passengers sometimes do not show up at the gate at the time they are supposed to. Since this problem is costing KLM an estimated € 3 million per year, KLM is keen on preventing passengers from missing their flight. In order to do so, a Passenger Guidance System – or Pagus - needs to be
developed.
Passengers can be guided in various ways: when they ask for help, they can be restricted to certain area’s or they can be tracked and traced around Schiphol. Restricting passenger freedom will not be allowed by Schiphol. Passengers might ask for help when they are lost, but will not when they forget what time it is, doing what they do. Therefore tracking an tracing is the only way all passengers can be guided to their gate in time.
In order to achieve this Schiphol can be divided in various zones, separated from each other with turnstiles or RFID-portals. Since turnstiles do not go well with Schiphol’s architecture, they will not be allowed by Schiphol. This leaves RFID as a viable solution, but with the problem that the current readability is too low for it to be used in Pagus.
