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ESP Business English Worksheet Book 3 Unit 2
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Vocabulary
A. ...Complete the sentences with the following words.
kissing customary clean formal gaffe 1 People may make a social ……….. without realizing it.
2 In Turkey it is ……….. to kiss people on the cheek.
3 In Asia a ……….. plate means I am still hungry.
4 People usually shake hands in ……….. situations.
5 ……….. on the cheek might make some people feel uncomfortable.
Grammar
B. Circle the correct answer.
1 In Japan it is rude to make / do eye contact when shaking hands.
2 Travellers should be conscious of / for eating customs.
3 Clocks and white flowers are symbolized / symbolize death in Japan.
4 I plan to buy a present before I arrive / arrived there.
5 It is customary to address people by / with their titles and surnames.
Content
C. Match the sentences to the responses.
1 There are huge differences in communication… …...
2 There are always a few valid guidelines you should pay attention to… …...
3 When interacting with people from different cultures… …...
4 If you are making an international call… …...
5 To avoid conflict with the other party… …...
A speaking in a neutral tone can help effective business.
B between people from one country to another.
C it is best to avoid discussing any controversial matter.
D in order to make a positive impression.
E be conscious of time zone differences.
D. Choose the correct answer
1 Keeping eye contact for too……….must be avoided.
A short B long C far D near
2 You should learn how to……….people in different countries.
A address B title C manner D aware
3 One has to be careful when conducting business with different……….
A etiquette B hospitality C titles D cultures 4 Speak more……….than you normally do.
A slow B slowly C fast D neutral
5 It’s important to ... an eye on cultural differences.
© Express Publishing PHOTOCOPIABLE 1
Marks ____
51 5
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51 5
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52 10
Marks ____
51 5
TEST 4A
(Modules 5e, f, g, h, i and 6)A keep B close C look D put
© Express Publishing PHOTOCOPIABLE 2
