SZABLON DO PRACY Z UCZNIEM
1. Answer key to reading.
-A HOLIDAY COMPLAINT-
Dear Sir / Madam,
I am writing his letter, because I would like to express my strong dissatisfaction with the holiday organised by your firm I went on.
First of all, I must say that this holiday was really unforgettable. I had never been so disappointed with what happened to me.
Unfortunately, the information on your advertisement was far from the truth. I would hardly call only two activities offered each day “a wide range”. What is more, on eight days of our stay neither windsurfing nor sailing was offered.
Furthermore spending three days in the rain on camping expedition or learning how to solve problems by being shouted at by the rest of the group, was not very joyful.
But the most serious of my complaints is that instead of staying at Wildside Hall, which was full, we were put in a youth hostel, seven miles away. We never saw the Hall as we were not able to go there by bus or car.
Because of that fact, the only facilities we could enjoy were those at youth hostel: table tennis and a pack of cards.
If this were not enough, it was just like the army. Perhaps comfortable double rooms and talented kitchen staff were true of Wildside Hall, but not of the hostel.
I hope that the matter will be resolved quickly and that my money will be promptly refunded.
Your faithfully, Joni Mitchell.
2. Answer key to exercise number 2 (phrases useful when writing a complaint – examples from the text – ex. 1 and other ideas told by students – brainstorming).
First of all, … Unfortunately, … Furthermore…
But the most serious of my complaints is…
Because of that fact…
ANOTHER PHRASES USEFUL WHEN WRITING A COMPLAINT:
TO LIST POINTS:
Firstly, … First of all, …
In the first place, … Secondly, … Thirdly, … Finally, …
To start /begin with, …
TO ADD MORE POINTS TO THE SAME TOPIC:
What is more…
Moreover…
TO MAKE CONTRASTING POINTS:
However…
Although…
In spite of the fact that…
Despite the fact that…
While…
3. Answer key to exercise number 3 (how to start and finish a complaint – brainstorming).
BEGINNING:
Dear Sir/ Madam (Dear Sir or Madam); Dear Sir; Dear Madam;
Dear Mr Jones;
Dear Mrs Jones (when she is married), Dear Miss France (unmarried woman), Dear Ms (if you don’t know whether she is married or not);
Dear Mr and Mrs Jones;
Dear Dr Jones; Dear Professor Martin
I am writing to complain about…
I am writing this letter to express my strong dissatisfaction with…
Further to my letter of May 12th in connection with…
DEMAND:
I hope that the matter will be resolved quickly and that my money will be promptly refunded.
Under the circumstances, I feel that apology should be offered.
Yours sincerely - if you started with a name: Dear Mr Jones Yours faithfully – if you don’t know the name: Dear Sir/ Madam
Aleksandra Kazimierczyk Nauczyciel języka angielskiego British School
Warszawa
